Delete your AskLoca account
You can delete your account yourself in the app or on the website. If you can’t sign in, email us and we’ll delete it for you.
In the AskLoca app
- Open the Profile tab.
- Tap Settings (the gear at the top).
- Tap Delete Account.
- Confirm with Delete.
You are signed out right away.
On the website
- Sign in at askloca.com.
- Open Settings (from your account menu).
- In “Delete account”, tap Delete my account.
- Confirm with Delete my account.
Can’t sign in?
Send an email to support@askloca.com from the email address of your AskLoca account, with the subject “Delete my account”. Tell us the name on the account. We delete it the same way as the button does, and reply to that address.
Email supportWe only act on requests sent from the account’s own email address.
What happens when the account is deleted
- Your profile is marked as deleted and stops showing; a business account is turned off.
- Your posts (services, products, offers, events, questions) are removed from AskLoca and no longer shown.
- Notifications to your phones stop.
- You are signed out on every device, and you can no longer sign in with this account.
What may be kept
- Deleted accounts and posts are hidden, not wiped: the records stay in our database. There is no automatic removal date for them yet.
- Messages you sent in chats, comments, reviews, and bookings or orders with other people are not removed — they are part of the other person’s history too.
- Sign-in records (time and device of each sign-in) are removed automatically after 180 days.
If you want something specific removed as well, say so in your email to support@askloca.com.