AskLoca — User Guide

Last updated: 1 November 2026 · App version 1.0.17

Welcome to AskLoca! This guide walks you through everything you can do in the app and on the website, step by step, in plain words. Keep your phone in your hand and follow along. You don't need to read it all at once — jump to the part you need.

What the labels mean

✅ Available — you can use it today.
🔜 Coming soon — it's built and being switched on step by step.
🗓️ Planned — we're working on it.

How to read this guide

Words in bold are the exact words you see on the screen.
A path like Profile → Settings means: tap Profile, then tap Settings.
In the form tables, Yes means you can't publish without it. No means it's optional.

1. What is AskLoca?

AskLoca is your neighbourhood in your pocket. It connects you with the people and businesses around you.

Ask your neighbours anything — "Who fixes water heaters near me?"
Find local services, products, offers and events.
Book or buy from a nearby business, agree on the price, and follow the job until it's done.
Sell or offer your own services if you run a business.

You can use AskLoca on the mobile app (Android and iPhone) or on the website at askloca.com. Your account works on both.

2. Getting started Available

The first time you open the app

Open AskLoca. You see a short welcome screen.
Choose your language: English or Arabic. You can change it later.
Allow location when the phone asks. AskLoca uses it to show you posts near you. You can say no and pick an area by hand later.

You can look around without an account. To post, comment, save, like or book, you need to sign in.

Create your account

On the sign-in screen, tap Sign Up.
Fill in the form:

Field	Required?	What to write / tips
First Name	Yes	Your first name.
Last Name	Yes	Your family name.
Email Address	Yes	An email you can open. We send codes to it.
Password	Yes	At least 8 characters, with at least one letter and one number. Capital letters and symbols are not needed. A checklist under the box ticks each rule as you type.
Confirm Password	Yes	Type the same password again.
I agree to the Terms of Service and Privacy Policy	Yes	Tick the box. You can tap the words to read them.

Tap Sign Up. You are signed in right away and you land on the home screen.

Confirm your email (needed to post)

You can browse right after sign-up. But before you post, comment, send an offer request or report something, we ask you to confirm your email once. This keeps fake accounts away.

The first time you try one of these, the Verify your e-mail screen opens.
Tap Send Code. We email you a 6-digit code.
Type the code in 6-digit code and tap Verify.
You see "Thank you — your e-mail is verified." Go back and finish what you were doing.

Tap Not now if you want to do it later. You'll be asked again next time.

Sign in

Type your Email Address and Password.
Leave Remember me ticked to stay signed in.
Tap Log In.

You stay signed in until you log out.

Sign in with Google, Apple or Facebook Coming soon

Soon you won't need a password at all. On the sign-in screen you'll see:

Continue with Google
Continue with Apple
Continue with Facebook

Tap the one you use.
Choose your account and allow AskLoca.
That's it — you're in. If it's your first time, your AskLoca account is made for you.

Already have an AskLoca account with the same email? You go into that same account, with all your posts. Nothing is lost.

Manage how you sign in: Profile → Settings → Sign-in methods. Here you can Link or Unlink Google, Apple or Facebook, and Set a password if you want to sign in with your email too. You always keep at least one way to sign in.

Your location and mobile number Coming soon

AskLoca is about what's near you, so soon we'll ask every user, once, for their place and their mobile number. The Your location screen opens after you sign up or sign in.

Step 1 — your place. Pick one:

My location — the app finds where you are now. Allow location when the phone asks.
Enter my address — if you don't want to share your location. Choose your Governorate, then City / area, then write the Street and Building number or name. Floor / flat and a Nearby landmark are optional. You can also Pin on map (optional). Tap Save address.

If you said no to location, you'll see "Location is off for AskLoca". No problem — tap Enter my address, or tap Open settings to allow location.

Step 2 — your mobile number. Type your Egyptian Mobile number (like 010 1234 5678). The people you deal with can reach you on it. It's not shown to everyone.

We'll send a code on WhatsApp to check it: tap Send code, then type the 6-digit code you got on WhatsApp and tap Continue. Didn't get it? Wait for the timer, then tap Resend code.

When you see All set!, you're done.

Change it any time: Profile → Settings → My location. Tap Change location or Change number.

Forgot your password?

On the sign-in screen, tap Forgot Password?
Type your email and tap Send Code. We email you a 6-digit code.
Type the code and tap Continue. The code works for about 30 minutes. If it didn't arrive, wait for the timer to end and tap Send again.
Type a New Password (at least 8 characters, with a letter and a number) and type it again in Confirm New Password.
Tap Confirm. Now sign in with your new password.

Log out

Go to Profile → Log out and confirm. You will stop getting notifications on this phone.

3. Finding your way around Available

The bottom bar

Button	What it opens
Home	Everything near you: questions, services, products, offers and events.
Services	Services only, arranged in departments (section 31). From the switch at the top you can also open Market and Events.
+ (middle)	Create a new post.
Market	Products and offers.
Profile	Your account, your posts, your requests and settings.

The top of the home screen

Location button (top left, shows your city or Feed location) — choose where you want to see posts from.
Discover — the title of the home feed.
Bell — your notifications. A red dot means something new.
Search bar ("Search services, products…") — opens search.

Choose the area of your feed

Tap the location button. The Show posts near sheet opens:

Option	What it does
Near me (GPS)	Posts within 10 km of where you are now.
Choose on map	Pick any place on the map and see posts around it.
Use my profile city	Posts from the city in your profile.
Everywhere	Posts from all locations.

If nothing is posted near you yet, the app tells you and shows everything instead.

Filter the home feed by type

Under the search bar, tap one of: All, Services, Products, Offers, Events, Questions.

The Services, Market and Events tabs

Services opens the Departments: tap one, then a smaller one inside it, like Health & Medical → Doctors → Pediatrics. See section 31.
Market and Events have their own search box and a row of category pills. Tap a category to see only that.
Tap Sort: to change the order: Nearest, Newest or Price ↑ (cheapest first).
In Events, each event shows its date, time and place.

What you can do on any post

Open it — tap the card.
Like / dislike — tap the arrows under the post.
Save — tap the bookmark at the top of the post. Find it later in Profile → Saved.
Share — tap the share icon to send the link. People can open a shared link from anywhere.
Report — press and hold a post card in the feed (or tap ··· on a question). See section 29.

4. Search and filters Available

Search by words

Tap the search bar.
Type what you need, like "plumber" or "iPhone". Your Recent searches appear under the box — tap one to search it again.
Narrow the results:

Filter	Choices
Type	All, Services, Products, Offers, Events, Questions
Within (distance)	1 km, 5 km, 10 km (the default), 25 km
Sort	Best match, Nearest, Newest, Price ↑

The number of results shows above the list. More results load as you scroll.

Nothing found? Try a wider distance or another type, tap Clear filters, or tap Ask a question to ask your neighbours instead.

Departments while you type. Type «دكتور أطفال» or «مدرس رياضة» and the matching departments show right under the box — tap one to open it. See section 31.

Ask Loca — search by talking Coming soon

Soon you'll be able to just write a normal sentence, like "I need a plumber in Nasr City tonight under 500 pounds". Loca understands it and sets the filters for you. Little chips show what Loca understood under Loca understood — tap ✕ on any chip to remove it. If nothing matches, Loca suggests easier searches or Ask your neighbours.

5. Posting: the basics Available

Who can post what?

Type	What it's for	Who can post it	Can people book or buy from it?
Question	Ask your neighbours anything	Everyone	No — people answer it
Service	Offer your work (plumbing, cleaning, tutoring…)	Business accounts	Yes — Book now
Product	Sell something new or used	Business accounts	Yes — Buy now
Offer	A discount for a limited time	Business accounts	Yes — Claim this offer
Event	Invite people to something nearby	Business accounts	No — people tap Interested or RSVP

Not a business yet? You can still ask questions, answer, comment and book. See section 13 to open a business account.

Create a post, step by step

Tap the + button in the middle of the bottom bar. The New post screen opens.
At the top you may see the Tell Loca card (section 7). To fill the form yourself, look under Or pick a type yourself.
Tap a type: Question, Event, Service, Product or Offer. Types you can't use yet show a lock and the word Business. Tapping them takes you to the business account page.
Fill in the form. The fields for each type are in section 6. Changed your mind about the type? Tap another type in the row at the top of the form — your title and description move with you.
Tap the big button at the bottom, for example Publish question or Publish service. It only works when all required fields are filled.

Fields that every post has

Photos — Tap + Add, then Take Photo or Choose from Gallery. You can add up to 10 photos (the counter shows "0 / 10"). Tap the ✕ on a photo to remove it. Photos are optional, but posts with photos get more attention.

Location — Required for every post. Neighbours find your post around this point.

The app tries to fill it from your GPS. While it works you see "Getting your location...".
Tap Use my location to use where you are now.
Or tap the box to pick a place on the map.
After you pick a point, the Location details sheet opens. Check or fix Country, State / Governorate, City / Area (required) and Address (street, building, landmark). Tap Save location. Tap Change on map to move the pin.
We show the place name, never your exact coordinates.

Who can see it — Choose one:

Choice	Who sees it
My area (default)	People within 25 km of the location you chose.
Everyone	Shown in every area and in search.

You always see your own posts. People you share the link with can open it from anywhere.

Accept requests (services, products and offers only) — On by default. "People can book / buy / claim and negotiate the price." Turn it off if you only want to show the post. Then the button on your post shows Owner is not accepting offers.

Prices — All prices on the forms are in Egyptian pounds (EGP).

After you tap Publish

Every post is checked before it goes public. Most posts are checked in seconds.

"Your … is live" — Neighbours can see it now. Tap View post, or Post another.
"Sent for review" — Our team checks it first, usually within a few minutes. Only you can see it until then. You'll get a notification when it's approved. Tap See it in My posts to follow it.
"Question posted" — For questions. Your neighbours can answer now, and you'll get a notification.

6. Every post form, field by field Available

Limits that apply to all types: the title can be up to 200 characters and the description up to 2000 characters.

Question Available

Field	Required?	What to write / tips
Photos	No	Up to 10. A photo of the problem helps people answer.
Title	Yes	Your question in one line. Example: "Who fixes water heaters in Maadi?"
Details	Yes	More details: what you tried, when you need it, your budget.
Category	Yes	Pick one from the list.
Tags	No	Tap Add tag and type a short word, like "bakery". Up to 30 characters each. Spaces become dashes. Tap a tag to remove it.
Location	Yes	Where your question is about.
Who can see it	Yes	My area (default) or Everyone.

Button: Publish question.

Service (business accounts) Available

Field	Required?	What to write / tips
Photos	No	Up to 10. Show your real work.
Title	Yes	Example: "Professional House Cleaning".
Description	Yes	What you do, your experience, what makes you different.
Category	Yes	Pick the service category. You can go down to a smaller one, like Doctors → Pediatrics (section 32).
Price	Yes	A number in EGP, then choose Fixed, Hourly or Daily.
Working hours	Yes	Free text. Example: "Sat–Thu, 9 am – 6 pm".
Location	Yes	Where you work or the area you cover.
Who can see it	Yes	My area (default) or Everyone.
Accept requests	—	On by default. People can book you and suggest a price.

Button: Publish service. On your post, people see Contact and Book now.

Product (business accounts) Available

Field	Required?	What to write / tips
Photos	No	Up to 10. Clear photos from different sides sell faster.
Title	Yes	Example: "iPhone 13, 128 GB, with box".
Description	Yes	Details, size, colour, anything a buyer should know.
Category	Yes	Pick the product category.
Price	Yes	A number in EGP.
Brand	No	Example: "Samsung".
Condition	Yes	Pick one from the list (for example New or Used). The first choice is selected for you.
Quantity	Yes	How many you have. Use − and +. At least 1.
Delivery	No	Tap Delivery, Pickup, or both. Delivery is on at the start.
Location	Yes	Where the item is.
Who can see it	Yes	My area (default) or Everyone.
Accept requests	—	On by default. Buyers can send a request and negotiate.

Button: Publish product. On your post, people see Contact and Buy now.

Offer (business accounts) Available

Field	Required?	What to write / tips
Photos	No	Up to 10.
Title	Yes	Example: "50% Off Premium Electronics".
Description	Yes	What's included and any special details.
Category	Yes	Pick the offer category.
Original price	Yes	The normal price in EGP. Must be more than 0.
Offer price	Yes	The new price. Must be more than 0 and lower than the original price. The − and + buttons change it by 5.
Discount	—	The red "−%" label is calculated for you. You don't type it.
Ends on	Yes	Pick a date from today up to one year ahead. The offer is valid until 11:59 pm that day.
Terms	No	Any conditions or limits, for example "one per customer".
Location	Yes	Where the offer applies.
Who can see it	Yes	My area (default) or Everyone.
Accept requests	—	On by default. People can claim the offer and negotiate.

Button: Publish offer. People see "Ends in … days" on the offer. After the end date the button changes to Offer ended and no one can claim it.

Event (business accounts) Available

Field	Required?	What to write / tips
Photos	No	Up to 10. A poster or a photo of the place.
Title	Yes	Example: "Friday Farmers Market".
Description	Yes	The plan, the speakers, what people can expect.
Category	Yes	Pick the event category.
Date	Yes	From today up to one year ahead.
Time	Yes	The start time.
Venue	Yes	The name of the place. It fills in by itself when you pick the location, and you can change it.
Organizer	Yes	Your name or your organization's name.
Capacity	No	Use − and + (steps of 10). 0 = no limit.
Ticket price	No	In EGP. Leave it empty or write 0 for a free event.
Location	Yes	Where the event happens.
Who can see it	Yes	My area (default) or Everyone.

Button: Publish event. If something is missing, the app tells you which field. Events don't take offer requests. Visitors tap Interested to save the event, or RSVP to say they're coming in the comments.

7. Tell Loca — let AI fill the form for you Available

Don't feel like typing? Loca can write the post for you. You always check everything before it's posted.

Tap +. At the top of the New post screen you see the Tell Loca card: "Say it in one line — Loca writes the post."
Write one sentence, like "Selling a used iPhone 13, 128 GB, with the box, 15,000 pounds". You can also add up to 3 photos. Tip: use the microphone on your keyboard to speak instead of typing.
Tap Let Loca write it. You see "Writing your post…" while Loca reads your text and photos, writes the title in Arabic and English, and picks the category and details.
The right form opens, filled in. A banner says Loca filled this. Fields Loca wrote show by Loca. Fields Loca couldn't fill show Needed.
Check everything and fix what you want. Loca never guesses the place — tap Choose where it is to set the location yourself.
Tap the publish button as usual.

Good to know

Changed your mind while Loca is writing? Tap Cancel — I'll fill it myself.
If Loca thinks it's a service, product, offer or event but you don't have a business account, it opens a question instead and tells you why.
You get a small number of Loca uses every day. The card shows "Loca help: X of Y left today". When they run out, Loca comes back tomorrow. You can always fill the form yourself.
If your sentence is too short, Loca asks you to "Tell Loca a little more — one sentence is enough."

8. Managing your posts Available

My posts

Go to Profile → My posts (or tap your photo at the top of your profile). Use the tabs All, Questions, Services, Products, Offers, Events.

Each post shows a status:

Status	What it means	What to do
Published	Live. Everyone who should see it can see it.	Nothing.
Under review	Our team is checking it. Only you can see it.	Wait. You'll get a notification.
Not approved	It broke our rules. The reason shows under it.	Edit the post to fix the problem. It will be checked again. Or delete it.
Inactive	It's switched off and hidden from others.	Contact support if you didn't expect this.

The ··· menu on each post also has Mark Featured and Mark Unavailable.

Edit a post

Open the post (from My posts or from the feed). On your own post, the bottom bar shows Edit and Delete instead of Book or Buy.
Tap Edit. The form opens with everything filled in. You can't change the type.
Change what you need and tap Save changes.

Every change is checked again. Usually you see "Post updated successfully". Sometimes you see Sent for review — the change goes live after our team checks it.

Delete a post

Tap Delete on the post (or on its card in My posts) and confirm. The post is removed for everyone. Offers already agreed stay in Offers & requests. This can't be undone.

Saved posts

Tap the bookmark on any post to save it. Tap again to remove it.
See them all in Profile → Saved. Remove one with Remove from saved — tap Undo if it was a mistake.

9. Questions, answers and comments Available

Answer a question

Open the question. You see its status: Open or Resolved.
Tap Write an answer.
Type your answer. You can add one photo.
Tap send.

Answers are comments on the question.

Comments on other posts

Services, products, offers and events have a Comments section. Tap View all to open all comments.

Sort them by Top or Newest.
Write in the box at the bottom ("Write a comment..."). You can attach one photo. A comment can be up to 2000 characters.
Tap Reply under a comment to answer that person. You see "Replying to …". Tap View … replies or Hide replies to show or hide answers.
Tap the up or down arrow to like or dislike a comment.

Edit or delete your comment

Tap ··· on your own comment:

Edit — change the text in Edit Comment and tap Save.
Delete — confirm, and it's gone.

On other people's comments, the ··· menu shows Report.

When your comment is checked

Comments are checked like posts. If yours shows Under review — only you can see it, wait a little. If it shows Not approved, it broke our rules and others can't see it.

If a post says "Comments are closed for this post", our team turned comments off there.

Pick the best answer Available

Only the person who asked can do this.

Tap ··· next to the answer that helped you most.
Tap ★ Mark as best answer.

The answer moves to the top with a gold ★ Best answer label and "Chosen by the asker". Your question shows Resolved.

Rules:

You can't pick your own answer.
Changed your mind? Open ··· on another answer and tap ★ Change best answer to this one. You can do this for 24 hours after your first pick. The screen shows "You can change your pick until …". After that the choice is fixed.

Voting on answers Available

Under the best answer, Top answers are ordered by neighbours' votes.

To vote, you need at least 3 best answers of your own. The app shows how many you have: "Voting needs 3 best answers of your own — you have …". Tap How? to learn more.
You can't vote for your own answer.
Tap the vote button again to take your vote back.
If you vote too fast you'll see "Too many votes — try again in a minute".
Everyone can still like or dislike any answer.
Tap Show … more answers to see the rest, or All answers for the full list with replies.

Businesses near your question Coming soon

Soon, when you ask about something a local business does (like "a good bakery that opens early"), Loca will show up to 3 matching businesses nearby, right after you post. They're sorted by distance and rating. Loca never answers for them.

10. Booking and buying: offer requests Available

This is how you hire someone or buy something on AskLoca. You send a request with your price, the business answers, you can negotiate, and once you agree you follow the work to the end.

Where to start

Open a service, product or offer. At the bottom you see two buttons:

Post type	Main button	What it does
Service	Book now	Send a booking request.
Product	Buy now	Send a buying request with a quantity.
Offer	Claim this offer	Send a request at the offer price.
All three	Contact	Calls the business if their phone is on the post. If not, it opens their profile.

Contact is now Message — see Messages at the end of this section.

The main button is grey when you can't use it:

Owner is not accepting offers — the business turned requests off for this post.
Offer ended — the offer's end date has passed.
On your own post you see Edit and Delete instead. You can't send a request to yourself.

Each post also explains the steps under How booking works, How buying works or How claiming works.

Fill in the request

The Send request screen shows the post at the top. Then:

Field	Required?	What to write / tips
Your price	Yes	The price you want to pay, in the post's currency. Must be more than 0. The line under it shows the listed price, for example "Listed at 450 EGP". You can offer the same price or a different one.
What do you need?	No	Describe the job or what you want. Up to 500 characters.
Quantity	Yes (products only)	How many. Use − and +. At least 1.
Notes	No	Anything else, for example "best time to visit". Up to 500 characters.

Under the form: "Your phone is shared with the owner only after they accept."

Tap Send request · (your price). You see "Request sent — … gets a notification. Track it in My requests."

Where to find your requests

Profile → Offers & requests opens the Offers screen. At the top, switch between My requests (what you sent) and Incoming (what customers sent you, for business accounts).
Filter the list: All, Pending, Countered, Accepted, Refused, and Active (in My requests).
Business accounts also have Profile → Incoming offers. A red number shows how many new requests are waiting.
Tap any request to open it. The title is Request · negotiation.

What the request page shows

The post, the Current price, and the round: "Round 1 of 3", "Final round — accept or refuse", or Closed.
Negotiation history — every request and counter-offer, who sent it, and the price. Tap View Details for the full list.
The buttons you can use right now (see below).

The negotiation rules

Both sides can send a counter-offer with a new price and an optional message.
There are up to 3 counter-offers in total for one request (both sides together). The screen counts the rounds.
After the 3rd counter-offer, no more counters. The other side can only accept or refuse. The counter window says "This is the final negotiation round".
A request stays open for 30 days. If nobody accepts it by then, it can't be accepted any more and shows Expired ("This request expired without a reply").

If you are the customer

What you see	Your buttons
You just sent it — "Waiting for the owner to reply…"	Cancel Request, Counter
The business sent a counter-offer	Cancel Request, Counter, Accept
3 counter-offers were used	Cancel Request, Accept
The business refused — "The owner refused this request."	No buttons. The reason shows in the history.
You both agreed (accepted / finalized)	No Cancel Request any more — the deal is agreed.

Accept opens Finalize Offer: "Accept the current terms and finalize this offer? Both parties will be bound to the agreed terms." You can add Final terms (optional). Tap Finalize.
Counter opens Counter-offer: type the New Price and an optional message, then tap Send counter-offer.
Cancel Request asks you to confirm. Tap Yes, Cancel or No, Keep It. You can cancel only while the request is still pending (before you both agree). After you agree, the button is gone; if you still need to stop the job, talk to the business — only they can Cancel work. If someone answers your request at the same moment you cancel, you see "This request was already answered and can't be cancelled."

If you are the business

When a request arrives you get a notification. Open it from Profile → Incoming offers or from the notification.

Button	What happens
Accept	Opens Accept request. The Final price is filled with the customer's price — tap Use proposed price or type another price. Add a message if you want. "Your contact information will be shared with the customer." Tap Accept.
Counter	Opens Counter-offer. Type the New Price and an optional message. Tap Send counter-offer.
Refuse	Opens Refuse request. You must write a reason (at least 10 characters). The customer gets a notification with the reason. This can't be undone.
Finalize Offer	Shown after 3 counter-offers. Closes the deal at the current price.

When you both agree

The request shows Accepted and a green box: "Deal agreed at …".
The box shows the other side's contact details when they're available. If you see "Contact details not available yet.", open the other person's profile and use Call or WhatsApp, or use Contact on the post. Make sure your own number is in Settings → My location so people can reach you.
The business then plans the work: Schedule the work →. The customer taps Go to work tracking →.

Request statuses

Status	What it means
Pending	Sent, waiting for an answer.
Countered	Someone sent a new price. Waiting for the other side.
Accepted	Deal agreed. Next: work tracking.
Refused	The business said no, with a reason.
Expired	Nobody accepted it within 30 days.

Messages — chat with the business Available

Talk to a business right inside AskLoca. Nobody has to share a phone number.

Posts and business profiles show Message instead of Contact, Call or WhatsApp.
Tap Message on a service or product to ask something before you book. On a business profile, Message opens your latest chat with them, or asks Which post is it about?
Every request has its own chat. On the request page, tap the chat button at the top (Open chat).
All your chats are behind the chat button next to the bell on the home screen (Messages). A gold number shows how many chats have new messages. Business accounts see Inbox with the tabs All, New requests, Active jobs and Done.
In a chat you can send text, a photo (picture button) or your location (pin button). A location shows Open in maps.
The request is pinned at the top of the chat. Accept, Counter and Refuse open the same steps as on the request page. Once you agree you see Follow the work and Offer details.
Under your message: a clock while it's sending, one grey tick when it's sent, two grey ticks when it arrived, two teal ticks when it was read. Not sent · Tap to retry means it didn't go out. Tap it, or it goes out by itself when you're back online.
For your safety, phone numbers are hidden. Keep talking here. Phone numbers, WhatsApp or Telegram links and emails are replaced with •••. Before you send one you see This number will be hidden. Doing it again and again sends the account to our team for review.
Press and hold a message to Copy, Delete for me (only from your phone — the other side keeps it) or Report this message. Pick a reason: Asks to pay outside AskLoca, Shares a phone number, Spam, Rude or threatening or Something else.
Tap ⋮ in a chat and choose Mute this chat to stop its alerts.

11. Work tracking and reviews Available

After a deal is agreed, open the request and tap Go to work tracking → (business: Schedule the work →). The Work tracking screen shows the post, the Agreed price, a timeline and a Progress bar.

The steps, in order

Step	Who presses the button	Button	What it means
Not scheduled	Business	Schedule work	The deal is agreed but no date is set yet.
Scheduled	Business	Start work	A date is set. The customer can see it.
In progress	Business	Mark as done (and Add update)	The work has started.
Awaiting confirmation	Customer	Confirm it is completed	The business says it's finished. Waiting for the customer.
Completed	Both	Leave a review →	Done! Time to review each other.
Cancelled	—	—	The business cancelled the work.

At the bottom the screen tells you whose turn it is: "Next step — done by the Owner" or "… Customer".

For the business

Schedule work — pick a date (today up to one year ahead) and add Notes if you want. Tap Schedule. The customer gets a notification.
Start work — tap it on the day you start. The customer gets a notification.
Add update — while the work is in progress, tap Add update under Progress updates. Write the Update description (required) and a Completion % (optional). Tap Submit. You can add updates any time.
Mark as done — when you finish. The status becomes Awaiting confirmation.
Cancel work — you can cancel before the work is completed. You must write a Reason for cancellation. Use it only when you really can't do the job.

For the customer

Follow every step on the same screen. You get a notification when the work is scheduled and when it starts.
When the business taps Mark as done, check the work. If you're happy, tap Confirm it is completed. The business gets a notification.
Not happy yet? Don't confirm. Talk to the business first.

Leave a review

When the work is Completed, both sides tap Leave a review →. Reviews go both ways: the customer rates the business, and the business rates the customer.

Field	Required?	What to write / tips
Stars	Yes	Tap 1 to 5 stars: Poor, Fair, Good, Very good, Excellent.
Your review	No	"What went well? Anything to improve?" Up to 2000 characters.
Photos	No	Add photos — up to 5 from your gallery.

Tap Submit review. Your review shows on the other person's profile and updates their rating. You can review each deal only once.

12. Your profile and account Available

Your profile page

Tap Profile in the bottom bar. You see your photo, name, rating and bio, and your Posts, Followers and Following numbers. Tap a number to see the list.

The Account list:

Edit profile — photo, name, bio.
Business profile — open or manage your business account (section 13).
Switch profile — business accounts only (see section 13).
Offers & requests — your requests and deals.
My posts — everything you posted.
Saved — posts you bookmarked.
Incoming offers — business accounts only.

The App list:

Notifications — opens your notifications list.
Language — tap to switch between English and العربية at once.
Settings — password, privacy and more.
Help & support — Help center, contact support, report a bug (section 36).

Edit your profile

Go to Profile → Edit profile.

Field	Required?	What to write / tips
Photo	No	Tap the photo: Take Photo or Choose from Gallery.
Full Name	Yes	The name people see.
Bio	No	A few words about you.

Tap Save.

Your mobile number and your address are not here anymore: tap My location & phone (or go to Profile → Settings → My location).

Follow people and businesses

Open anyone's profile (tap their name or photo on a post) and tap Follow. Tap Following to stop.
See your lists from the Followers and Following numbers on your profile. Use Search people to find someone in a list.

Someone else's profile

You can see their posts by type, their reviews and rating. You can Follow, Share the profile, and tap Message to chat with them. Phone numbers stay private — see Messages in section 10. Tap ··· to Report the user.

Settings

Go to Profile → Settings:

Setting	What it does
Account Information	Opens Edit profile.
Change Password	Change your password (below).
My Business	Opens your business profile.
Privacy & Security	Opens our privacy page.
Notifications	Notification settings: what you get, offers, quiet hours (section 28).
Dark Mode	Dark or light colours.
My location	Your address and mobile number. Change them any time (section 2).
Sign-in methods 🔜	Password, Google, Apple, Facebook — link or unlink them (section 2).
Language	English or Arabic.
Help Center	FAQs, contact us, live chat.
Send Feedback	Tell the AskLoca team about a bug or an idea (below).
About	App version and info.
Log out	Sign out of this phone.
Delete Account	Delete your account for good (below).

Change your password

Profile → Settings → Change Password.
Type your Current Password, your New Password and Confirm New Password.
The new password needs at least 8 characters, with at least one letter and one number (capitals and symbols are not needed). The checklist under the box ticks each rule. Avoid personal information.
Tap the button to save. You see "Password changed successfully!".

Send feedback

Profile → Settings → Send Feedback.
Optional: pick what it is about — Bug, Idea or Other.
Write your message (at least 5 characters, up to 2,000) and tap Send. The app adds its version and your phone type for you.
When it arrives you see "Thanks — we read every message." If it could not be sent, you see an error — try again. You can send up to 5 messages an hour.

Your message goes straight to the AskLoca team.

Delete your account

Profile → Settings → Delete Account.
Read the warning and tap Delete.

What happens:

Your login is deleted and you're signed out on every device.
Your posts are removed.
Your business account is switched off.
Notifications stop.
This can't be undone. To use AskLoca again, you'd need a new account.

Help and support

Profile → Help & support has User guide (this guide, at askloca.com/guide), Help center (short answers to common questions), Contact Us (email support@askloca.com), Contact support (send us a message and follow our reply), Promote Your Business, and Report a Bug (tells us something is broken). Everything about the Help center and your support tickets is in section 36, Getting help.

My points Available

You earn points for being a helpful neighbour:

Asking questions and writing answers.
Getting a best answer.
Finishing a deal (both sides, once the customer confirms).
Writing reviews.

Open Profile → My points to see:

Available to spend — your balance, your level and your Home district.
Redeem — spend points on coupons from businesses near you or on AskLoca perks (see section 25).
My coupons — the codes you got, with how many are still active.
Your neighbour rank — for example "#12 neighbour in Nasr City · this week". Tap it to open the Leaderboard (section 26).
History — every line, with a plus or a minus. A coupon shows as one minus line, like "Coupon · 20 % off a consultation −150". How to earn lists what each action gives.

Points have no cash value. They come back off your balance if a deal is cancelled or refunded, and the history shows both lines. Choose your Home district here (or in Edit profile) — it's your neighbourhood for local rankings.

13. For business owners Available

What a business account gives you

Post services, products, offers and events.
Receive offer requests, negotiate, and track the work.
A business name, logo and description on your profile.
After our team checks your documents: the Verified business badge on every post.

Open a business account, step by step

Go to Profile → Business profile. (You can also tap a locked type on the New post screen, or Set one up →.)
The Apply for Business screen opens. The steps at the top are Business info → Documents → Review ("Step 1 of 3 · Tell people about your business").
Fill in the form below.
Tap Submit Application.

The application form

Field	Required?	What to write / tips
Logo	No	Your logo or your photo. "Shown on every post and on your profile."
Business name	Yes	The name customers will see.
Category	Yes	Pick your business category from the list.
About the business	No	What you do, your experience, your areas.
License number	No	Your business license number, if you have one.
Business Phone	No	Recommended, so customers can reach you.
Location	Yes	Tap Use my current location, then check the address in the details sheet.
Business Type	Yes	Individual — "Freelancer or sole proprietor". Company — "Registered business entity". Individual is selected at the start.
Business Email	No	A work email.
Website	No	Your website or page link.
Service Area (City/Region)	No	Example: "Nasr City and Heliopolis".
Service Radius	No	How far you travel: 5 to 100 km (starts at 25 km).
Show Posts Globally	No	Tick it if you want to ignore location-based visibility.
Company Type	No	Companies only. Pick from the list.
Legal Business Name	No	Companies only. The name on your papers.
Company Registration Number	No	Companies only.
Tax Number	No	Companies only.
Documents	No (here)	You can attach Business License, Registration Papers and Tax Certificate now with Upload, or later from the Verification screen.

If a required field is empty, the form shows a red message under it ("Business name is required", "Please select a category", "Business location is required").

What happens after you submit

Usually your business account is switched on right away. You see "Business application submitted successfully!" and you can post services, products, offers and events at once.
Sometimes our team needs to check your business name or description first. Then you see "Your business account request is waiting for review. It will be activated once approved." You'll get a notification.
Your verification status becomes Pending Review until our team checks your documents.

Get verified: upload your documents

On your profile you now see a strip: Get verified · upload your documents. Tap it (or Business profile → Documents, or Next: documents →). The Verification screen lists the documents:

Document	Individual	Company
Business License	Required	Required
National ID (or passport)	Required	Required
Company Registration	—	Required
Tax Certificate	—	Required
Proof of Address (utility bill, bank statement or rental contract, less than 3 months old)	Optional	Optional

File rules: PDF or photo, max 10 MB. In the app you choose a photo from your gallery. On the website you can also upload a PDF (PDF, JPG, PNG or WEBP).

Tap Upload next to a document and choose the file.
Each document shows its own status: Not uploaded, Pending Review, Verified or Rejected.
When all required documents are uploaded, the button says Sent — waiting for review.
Tap Upload Documents to see the full list, delete a document, or upload it again.

Verification statuses

What you see	What it means	What to do
Get verified — "Upload the … required documents to send them for review."	Documents are missing.	Upload the required ones.
Waiting for admin review — "Usually within 1 business day."	Our team is checking.	Wait. We'll notify you.
A document was rejected — "Fix it and upload again — the rest stays approved."	One document had a problem. The reason shows under it.	Tap Upload again on that document.
Verified business — "Your badge shows on every post."	You're verified.	Nothing. Keep your info up to date.

Behind the scenes, our team gives verified businesses a level: 1 for email and phone, 2 for the business license and ID, 3 for government documents (company registration and tax certificate), and 4 for an on-site visit (coming later). The app shows you the Verified badge.

Edit your business later

Go to Profile → Business profile. Now the screen is called Business profile and has:

Logo (tap to change), Business name, Category, About the business, License number.
Work photos — up to 6 photos of your work. Tap + Add.
Location.

Tap Save. Changes to your name or description may be checked first: "Your business information change is waiting for review."

Switch between your personal and business profile

On Profile, tap Switch profile and choose your Personal Profile or Business profile. This changes how your profile page looks (your personal name and bio, or your business name and description). Your account stays the same.

Turn the business account off

There's no button for this in the app. Write to support@askloca.com and our team will do it for you.

Handle incoming requests

See section 10 ("If you are the business") and section 11. In short: Profile → Incoming offers → open a request → Accept, Counter or Refuse → schedule, start, update, mark as done → review the customer.

Business tools Available

Every business has a Business tools page (Profile → Business tools) where you switch on only what you need. "Nothing is shown to customers until you turn it on." Every tool is open now except Online payments, which shows as locked until it comes (section 37).

Tool	What it does
Appointments	Bookings by time slot, reminders, cancellations.
Queue by turn	Customers take a number, you call the next one (section 19).
Menu / catalog	Products or services list with prices and stock.
Orders	Delivery or pickup orders from your catalog (needs the catalog).
Online payments	Cash, online or both. Needs a verified business and payout details.
Coupons	Make coupons customers buy with their points (section 25).

A setup wizard ("Set up your business") walks you through 8 steps: Business info, Kind, Services, Hours, Tools, Payments, Delivery & booking, Preview. You can Save draft and continue later. A Complete your setup banner on your profile shows how much is done.

14. Business panel Available

If you have a business account, AskLoca gives you two modes in one account: your own (My account) and your business (My business). A switch at the top of the home screen moves between them, and the app remembers the last one you used. Normal accounts don't see the switch.

Today — your business home

When you switch to My business, the app opens on Today:

Four boxes with what needs you now: New requests, Unread messages, Waiting for customer and Offer ends tomorrow. Tap a box to open that list.
Today's jobs — every booking of the day with its time and status (for example Scheduled or In progress). Tap one to open it.
Quick buttons: Add day off, New offer (section 24), Add service, Share my page, and Validate coupon (section 25).
Your business rank — for example "#3 business in Nasr City · this week" (section 26).
This week — what you earned this week (cash from finished jobs) and your rating.

The bar at the bottom has Today, Jobs, Messages and More.

Jobs

Jobs shows every request and booking in tabs: All active, New, Quoted, Scheduled, In progress, Waiting for customer, Done. Each tab shows how many are inside. Each card shows the customer, the service, the time, the price and a short hint ("Booked instantly", "Round 1 of 3"…). Tap the chat bubble to talk to the customer, or the calendar icon to see your Calendar by day or by week.

More has every part of your business in one place: Today, Jobs, Services, My products (see section 24), Rewards & coupons (see section 25), Messages, Earnings, Reviews, Calendar, and for clinics Queue and Doctors (sections 17 and 19). Under Business settings: Profile & documents, Working hours & days off, Tools, Clinic settings (for clinics, section 20) and Payments.

Earnings — your total by week or month, cash, number of jobs, the average job and your top services.
Reviews — your rating and every review. Tap Reply to answer a customer; they get a notification. You can edit or remove your reply.

15. Services and bookings Available

For the business: My services

More → Services opens My services: each service with its price, time, area and how many bookings it had this month. The switch on each card shows or hides it for customers at once (bookings already made still happen). Tap Add service for a new one, or a card to edit it.

Field	What to write / tips
Name (EN) / Name (AR)	The service name in English and Arabic.
Category	Where it belongs. Tap it and pick from the list, as deep as fits, for example Education & Training → Teachers → Math (section 32).
Duration	How long it takes, for example 1–2 hours. Needed for booking by time.
Price type	Fixed, Per hour, From or Quote only.
Price	The price customers see. Not needed for Quote only.
Add-ons (optional)	Extras the customer can tick, each with its price ("Descaling +120 EGP").
Area served	The districts you cover, or a radius in km.
Where the work happens	We come to you, Customer comes or Either.
Booking mode	Instant booking at fixed price (confirmed right away), Request & quote (you reply with a price — 3 counter-offers max) or Time slots, you confirm.
Photos, Warranty, Included / Not included	Up to 6 photos, warranty days, and what the price covers and doesn't.

For customers: book or ask for a quote

On a service page you'll see Book now · 350 EGP, Ask for a quote and the Message button.

Book now — pick a day, then a free time (only free times are shown), tick any add-ons, write your address if they come to you, then tap Book. Instant bookings are confirmed right away.
Ask for a quote — describe the job, add photos, choose a time that suits you (Morning, Afternoon, Evening) and a budget if you like, then tap Send quote request. The business replies with a price in the request and in the chat; you can accept, refuse or counter — up to 3 counter-offers.

My bookings

Profile → My bookings has four tabs: Upcoming, In progress, Done and Cancelled. A yellow Needs you card on top shows anything waiting for your answer (an extra cost, a new time, or confirming the job is done). Open a booking to see its steps: Booked → Confirmed → On the way → In progress → Done.

Reschedule — up to 2 times, before the free cancellation time.
Cancel booking — free until the time shown ("Free cancellation until …"). Later counts as a late cancel. Once work has started you can't cancel — use the chat or Report a problem.

For the business: a job page

Open a job to see the customer (rating, jobs, and whether they ever missed a booking), the address, the price and quick buttons: Confirm / Decline (when you approve each booking), Start work, I'm on the way, Note + photo, Change time, Send quote, Ask to confirm. You also see the Reminders (24 h and 2 h before, to you and the customer) and an Internal note only you can read. Customer didn't come opens 30 minutes after the start time.

16. Clinic appointments Available

Made for clinics, salons, educational centers, tutors and anyone who works by appointment. Clinics can also have several doctors, special hours, a queue by turn, check-in and a waiting list — see sections 17 to 22. Centers and tutors: see sections 34 and 35.

Set up your times

More → Working hours & days off (for clinics it's called Clinic hours):

Weekly hours — the days you open, the hours, and breaks (for example a break from 7:00 to 7:30). Nobody can book inside a break.
Days off — tap + Add day off, choose the dates (or part of a day) and a reason only you see. Before saving, the app tells you how many bookings fall on those days. Those customers get a message with other free times — nothing is cancelled.
Visit types — each visit type is its own service, for example Consultation 20 min · 400 EGP and Follow-up 10 min · 200 EGP.
Booking rules:

Rule	What it means
Patients per slot	How many people can book the same time (usually 1).
Booking open up to	How far ahead people can book, for example 14 days.
Minimum notice	How soon before the time a booking is allowed, for example 2 hours.
Free cancellation until	For example 24 hours before.
I approve each booking	On: each booking waits for your OK, and the time is held for 2 hours.

For patients: booking a doctor

On the doctor's page tap Book now and choose the Visit type.
Pick a day. Days off, closed days and full days are grey; open days show how many times are free.
Pick a free time. Breaks show as a dashed line.
Write a Reason for visit if you like — only the doctor sees it. AskLoca keeps no medical records.
Tap Book. If the clinic approves each booking you'll see Waiting for the clinic to confirm — your time is held for you meanwhile.

If someone books the same time a second before you, you'll see This time was just taken with the next free times to pick from.

17. Clinics: doctors and hours Available

This part is for clinic owners. A clinic with one doctor doesn't need any of it: leave the switch off and you keep one calendar for the whole clinic, nothing else to set up.

Several doctors

More → Doctors opens your doctors list.

Turn on Our clinic has several doctors. Each doctor then gets their own visit types, prices, hours and days off.
Tap + Add doctor and fill in the doctor's page (below). You can have up to 10 doctors (Doctors · 3 of 10).
Drag to change the order — patients see the doctors in this order.

Field	What to write / tips
Name / Name in Arabic	For example "Dr. Sara Nabil" and «د. سارة نبيل».
Specialty	Tap Pick a specialty and choose from the list, for example Gynecology & Obstetrics. Patients then find the doctor in that department (section 33).
Specialty / Specialty in Arabic	The short line under the doctor's name, for example "Gynecology · 14 years". Filled from the specialty when empty — edit freely.
Short bio / photo	Up to 500 characters. The bio and photo show on the clinic page exactly as you write them.
Booking style	Time slots (patients pick a time) or By turn (patients take a number, section 19). By turn needs the Queue by turn tool — if you see Queue tool is off, turn it on in Tools.
Minutes per patient, Numbers per day	Only for By turn: about how long each patient takes (for the wait estimate) and how many numbers you give out in a day.
Working hours	Same as clinic, or Use own hours for this doctor.
Visit types · price and time for this doctor	Tick the visits this doctor does and set their price and time. Leave them empty to use the visit type's own price and time. A visit the doctor doesn't do shows Not offered by this doctor.
Patients per slot, Gap after each booking	Leave them empty to follow the clinic rule.

Your old bookings. When you add your first doctor, the bookings you already have are given to that doctor. You'll see "Your 5 upcoming bookings were given to Dr. Sara Nabil, the first doctor." Tap Change, pick the right doctor under Give them to, and they move. A time that clashes stays where it was.

Turning a doctor off. Open the doctor and tap Turn off. The app first tells you how many upcoming bookings they have. Tap Turn off and notify patients: each patient gets a notification with 3 free times to pick from (with another doctor too) — no booking is cancelled. Queue numbers taken today for that doctor are cancelled. The doctor disappears from your clinic page until you turn them back on; their details and hours stay saved. To Delete doctor, turn them off first if they still have upcoming bookings.

Your clinic day with several doctors

Today shows Doctors today: who is working, how many booked and the next time. A doctor who works by turn shows "Now serving B-15 · 8 waiting" and a Board button.
Calendar and Jobs have a chip for each doctor, so you can see one doctor or All doctors. Patients of a doctor who works by turn are on the queue board, not in Jobs.

Special hours

For Ramadan, a holiday week or an extra session. More → Working hours & days off → Special hours → + Add:

For: the Whole clinic or one doctor.
Pick the dates (up to 60 days), the hours (Opens, Closes), and any + Break.
Add a Note if you like — only the clinic sees it.
Tap Save special hours.

Special hours replace the weekly hours on those dates only. They can even open a day you're normally closed, like "Fri 6 Nov · 10:00–14:00 · Extra Friday session". A day off always wins over special hours. Special hours and hours past midnight work for any business, not only clinics.

Hours past midnight

Open late? In your weekly hours or special hours, turn on Ends next day and choose a closing time between 12:00 AM and 3:00 AM. Times after midnight belong to the day you opened. For example, "Thu 20:00 – 01:00: the 00:00–00:40 times belong to Thursday." Patients book them under Thursday too.

Days off for one doctor

+ Add day off now asks For: the Whole clinic or one doctor. Booked patients get "Pick another time" with 3 free times of the same doctor; other doctors are untouched. If that doctor works by turn that day, the numbers already taken are cancelled and each patient gets "Dr. Omar isn't in today" so they can take a number on another day.

18. Clinics: booking with a doctor Available

This part is for patients.

Open the clinic's visit type, for example "Gynecology consultation". When the doctors charge different prices you'll see from 350 EGP. Tap Book a time · from 350 EGP.
Choose your doctor. Each doctor shows the specialty, the price, the time and Next free: Sat 31 Oct, 5:20 PM. If only one doctor does this visit, this step is skipped. A doctor who works by turn shows By turn · take a number (section 19).
Pick a day from Day · Dr. Sara's days, then a free time. You only see that doctor's free times.
Tap Book with Dr. Sara · Sat 6:20 PM.

Most clinics book by appointment only — there's no Ask for a quote: "By appointment only — pick a free time. The clinic confirms each booking, usually within 2 h." Free cancellation is until 24 hours before.

If the time was just taken. You'll see "Dr. Sara is busy at 6:20 PM" and "This time was just taken. Pick another time with the same doctor:", then Or another doctor for the same visit with that doctor's price and times. Nothing is booked automatically — you choose.

If the clinic changes something. When the clinic changes its hours or a doctor stops taking bookings, you get a notification like "Pick another time — nothing is cancelled". Open your booking and pick one of the free times. If your doctor was turned off, you can pick another doctor.

19. Queue by turn Available

Some doctors don't use times: you take a number and wait for your turn, like at the clinic desk — but from your phone.

For patients: take a number

On the clinic's page or the visit type, tap Take a number · today. You'll see "Dr. Omar sees patients 6:00 PM – 10:00 PM by turn", Now serving, how many are Waiting and Your wait (an estimate).
Choose the Visit type (optional), or Not sure yet. You pay at the clinic.
The app says "You'll get B-24. We'll notify you when 2 people are ahead of you and when it's your turn." Tap Take a number.

Numbers open 2 hours before the doctor starts, so you can take one from home.
One number per patient per day with each doctor. The clinic decides how many numbers there are in a day ("Numbers 23 of 60").
The letter is the doctor, the number is your place: B-17 means Dr. Omar's 17th number.
Too early? You'll see "Numbers open at 4:00 PM". Other things you may see: Paused — try in a bit, Full today, Closed today, "Dr. Omar isn't in today", and Next queue: Sat 31 Oct from 4:00 PM.

My ticket

After you take a number the app opens My ticket (later, tap See my ticket on the clinic's page or open the notification). It shows:

Your number, big — Show this number to reception.
Now serving, Ahead of you and About 25 min. The time is an estimate: "Based on the last 10 patients today (about 12 min each). It can change."
The Visit type, Payment: Pay at the clinic, Where and Directions.
It updates live by itself.

The near-turn alert. When only 2 people are ahead of you, you get a notification: Your turn is close — "2 people ahead of you. Please be at the clinic." When you're called, the ticket says It's your turn — "Go into the consultation room."

If you miss your turn. The clinic may skip your number: "You were skipped at 7:35 PM". Tell reception you're here — tap I'm here — show reception — and they can put you back in your place.

Other endings.

Changed your plans? Cancel my number gives up your place. You can take a new number while numbers are open.
Numbers still waiting at the end of the day expire 60 minutes after closing: "Not called before the end of the day". Tap Take a number for Sat, or Remind me Sat and we'll remind you when numbers open.
If the doctor isn't in or the clinic closes the queue, your number is cancelled and you get a notification.
When you're done: "Thanks for visiting Al Shifa Clinics" and Rate your visit.

For the clinic: the queue board

More → Queue (pick the doctor) opens the board. On top you see the day, "Numbers 23 of 60", the average time per patient, and how many are Waiting, Skipped and Served.

Open / Pause / Close — the queue opens by itself 2 hours before; tap Open to start earlier. Pause stops new numbers, but patients who already have numbers stay and you keep calling. Close ends the day: "Close today's queue? No more numbers today." Patients still waiting are told and their numbers are cancelled; the patient with the doctor is marked served. Tap Close and notify 8.
Call next · B-15 calls the next number and marks the one before as served. The patient gets a notification.
Tap a number for its actions (only the ones that fit show): Call now (out of order), Skip, Recall (back to its own place), Served, Mark arrived and Cancel (asks for a reason; the patient only sees "Your number was cancelled").
+ Walk-in — for someone at the desk without the app. Type a First name (optional) and the visit type, and they get the next number: "Say or write the number for them. They see it on the TV screen." Only the clinic sees the name, and it's erased after 30 days.
Two phones on the same board? If someone else just called a number you'll see "Someone else just called B-15. The board is updated — check before calling again." Nobody is called twice.
On the website board, press N to call the next number and S to skip.

The waiting-room TV screen

Tap Open TV screen on the board. It opens a web page you can show full screen on any TV or tablet in your waiting room — no sign-in needed.

It shows your clinic, the doctor, Now serving in big numbers, the next 5 numbers, how many are waiting, and "Take a number on AskLoca".
A newly called number lights up for 10 seconds.
It refreshes every 5 seconds. If the internet drops it shows "Reconnecting…" and keeps the last numbers.
It never shows names, visit types or anyone's wait.
It opens in English. For Arabic, add lang=ar to the end of the link (for example …/display?lang=ar).

20. "I've arrived" — check-in Available

So the clinic knows you're in the waiting room, without you queueing at the desk.

For patients

Open your booking (or My ticket for a queue number). You'll see At the clinic? — "Let the clinic know you've arrived, so they can call you in order."
When you're inside the clinic, tap I've arrived. No location is used.
You'll see You're checked in — "Arrived 6:58 PM. The clinic will call you." Tapping again changes nothing.

Check-in is open from 1 hour before your time until 30 minutes after, for example "Open from 6:30 PM until 8:00 PM". Before that you'll see "Check-in opens at 6:30 PM". It only opens after the clinic confirms your booking. Too late? "Check-in is closed — please tell reception".

For the clinic

Tap Mark arrived on a booking or a queue number any time that day — for patients who tell reception instead.
Today shows the Waiting room · 5 arrived, by arrival time, bookings and queue numbers together. People leave the list when they're served or done.
A patient who checked in shows an Arrived 6:58 chip, and you can't mark them as a no-show: "Can't mark a no-show — they checked in at 6:58 PM."

Clinic settings

More → Clinic settings:

Setting	What it does
Check-in	Patients can tap "I've arrived", and you can mark arrived.
Call arrived patients first	In the queue, Call next picks checked-in numbers first.
Tell me when a patient arrives	You get a notification like "Salma Adel arrived · booking 7:50 PM with Dr. Sara".
Discreet notifications	Notifications and chat say "Your appointment at your clinic" — no visit type (section 22). On for clinics unless you turn it off.
Waiting list	When a time frees up, the oldest waiting patient gets it held for 30 min (section 21). Off until you turn it on.

21. Clinics: the waiting list Available

Is the day you want fully booked? Join the clinic's waiting list. If someone cancels, the time is held just for you for 30 minutes, so you can book it before anyone else.

For patients: join the waiting list

Open the clinic's visit type and pick the doctor and the day, as usual (section 18). On a fully booked day you'll see "Dr. Sara is fully booked on Wed 28 Oct" and Next free: …. Tap Tell me if a time frees up.
- The button also shows when the doctor is away that day for a day off. It doesn't show on the clinic's normal closed days, or for a doctor who works by turn — there you take a number instead (section 19).
Choose who you want to see: Dr. Sara only, or Any doctor offering Gynecology consultation (you'll see the doctors' names and the lowest price, like "from 350 EGP").
Choose the Time of day: Any, Morning, Afternoon or Evening — "Morning before 12 PM · Afternoon 12–5 PM · Evening from 5 PM". Times after midnight count as evening.
Tap Add me to the waiting list. You'll see You're on the waiting list — "We'll notify you as soon as a time frees up."

It's free, and you can leave any time. Nothing is ever booked automatically — you always choose.

My waiting list

Go to Profile → My bookings, and on the Upcoming tab tap Waiting list (it shows how many you're on, like "3 of 5"). It has two tabs: Waiting and Ended.

You can be on up to 5 waiting lists at the same time. If you try a 6th you'll see "You're on 5 waiting lists — that's the most. Cancel one to add another."
You can join once for the same day, doctor (or any doctor) and visit type. If you're already on it you'll see "You're already on this waiting list." and See it.
A doctor's list for one day can get full. Then you'll see "Dr. Sara's waiting list for Wed 28 is full" — try another day or Any doctor.
To leave, tap Cancel → "Leave this waiting list?" → Leave. You won't be told when a time frees up.
Ended shows requests that are Booked, Cancelled, or Day passed ("The day passed without a time freeing up" — it closes by itself at the end of the day, with no notification). Ended requests are deleted 30 days after they close.

When a time frees up: your offer

When someone cancels or moves their booking, the person who joined first — and wants that doctor and time of day — gets the time held for 30 minutes. You get a notification like: "A time freed up at Al Shifa Clinics · Wed 28 Oct · 6:20 PM — book within 30 min."

Tap it (or the Held for you card at the top of My bookings). You'll see "6:20 PM with Dr. Sara is free — book within 30 min", a countdown (left to book · Held until 4:10 PM), and "Only you can book this time until 4:10 PM — everyone else sees it as taken."

Book 6:20 PM — opens the normal booking screen with the line "From your waiting list · held until 4:10 PM". The price, the clinic's approval and the cancellation rules are the same as any booking. Your request moves to Ended as Booked, and the booking is in My bookings.
Not this time — gives the time to the next person right away. You stay on the list for other times, but that same time won't be offered to you again.

If the offer runs out

If the time runs out before you book, the time goes to the next person and you get: "Your offer ended · the 6:20 PM time at Al Shifa Clinics went to the next person. You're still on the waiting list." In the app you'll see Offer ended — "The 30 min ran out before you booked … You keep your place, and we'll tell you if another time frees up."

Passing or missing an offer never costs you your place, and there's no limit. You just won't be offered that same time again.

For the clinic

Turn it on: More → Clinic settings → Waiting list — "When a time frees up, the oldest waiting patient gets it held for 30 min". It stays off until you turn it on. It works for doctors who use time slots (and for a clinic without doctors).
Today shows Waiting list · next days: each doctor and day with how many are waiting, like "Dr. Sara Nabil · Wed 28 October · fully booked · 5 waiting for Wednesday", and the people by first name only, oldest first. Someone who'll see any doctor is marked any doctor.
While a time is held you see who holds it: Held · Rana · until 4:10 PM.
Calendar shows "5 on the waiting list" on the day, Slots · full day, and the held time as Held · waiting list · Rana · until 4:10. "A held time stays held while the offer is open, then goes to the next person or back to free."
You don't pick. "First names only, oldest first. A freed time goes to the first person automatically — you don't pick."
A doctor who works by turn has no waiting list: "No waiting list — patients take a number."
Turning the switch off stops new people joining and stops new offers. People already waiting stay on the list (they can still see it and leave), and an offer that's already open can still be booked.

Privacy on the waiting list

Patients never see their place in line, how many people are waiting, or anyone else's name: "We never show your place in line or anyone else's name."
Notifications never name the doctor — only the clinic, the date and the time. The doctor's name shows only inside the app.
The clinic sees first names only, never phone numbers here. Requests are deleted 30 days after they end.

22. Clinics and your privacy Available

Health is private. These are our promises:

No medical records. AskLoca never keeps diagnoses, prescriptions or files. The only note is the optional Reason for visit, and only the doctor sees it.
The TV screen and the public queue show numbers only — never names, visit types or anyone's wait. You only ever see your own ticket.
Discreet notifications. Your phone shows "AskLoca" and a short line like "Your appointment at Al Shifa Clinics is confirmed · Sat 31 Oct · 6:20 PM." — never the visit type or the doctor's specialty. Queue notifications name only the clinic and your number. The full details stay inside the app.
No location. "I've arrived" is just a button. We never read or keep where you are.
Clinic notes stay with the clinic. Day-off reasons, special-hours notes, cancel reasons and walk-in names are seen only by the clinic. Walk-in names are erased after 30 days.
The waiting list is private too. You never see your place in line or who else is waiting, and its notifications never name the doctor (section 21).
Our team sees less. When the AskLoca team helps a clinic, patients show as a first name and an initial only, like "Mariam F.".

23. Extra costs and receipts Available

Extra costs need your approval

Sometimes a job needs a spare part or extra work. While the job is In progress the business taps Extra cost, chooses Spare part, Extra work or Other, writes what it is, the price, why it's needed and can add a photo, then taps Send … for approval.

You (the customer) see a yellow card in your booking and at the top of the chat: Extra cost needs your approval, with the agreed price, the extra and the new total. Tap Approve or Refuse. Nothing is charged without your OK. A refused extra stays in the list, struck through, marked Refused · not charged. If extras pass half of the agreed price you'll see a warning first. A job can have up to 5 extras.

When the job is done

The business taps Ask to confirm.
You tap Confirm it's done (if you don't, it closes by itself after 48 hours).
The Receipt is ready — in your booking and as a card in the chat. It shows the service, add-ons, approved extras, the Total paid, Cash, the warranty date and before / after photos.

From the receipt you can Rate the service, Write a review, Book again (same add-ons ticked) or tap Something wrong? Report a problem within 7 days. The business taps Cash received when you pay.

24. Products and offers Available

Every business can show its best products (up to 30) with simple offers. It's your short list of best products, not a full shop: there is no cart and no delivery fees. When a customer taps Order, you get a normal request with the product, the quantity, a note and the price, and you agree pickup or delivery in the chat.

For the business: My products

More → My products (the badge shows how many you use, like 18 / 30) opens My products:

On top: 18 of 30 products and how many have offers.
Chips to filter: All, Offers, Sold out, Made to order.
Each product shows its price, the old price struck out when there's a discount, and small tags like −16% until Fri, 2 + 1 free, Only 5 left or Ready in 2 days.
The switch on each product is Available / Sold out. A sold-out product stays on your page, greyed, and customers can't order it.
Hold a product and drag it to change the order customers see.
+ Add product · 12 left adds a new one. The icon at the top adds one of your old product posts (Add from my posts).
If you see Your products are hidden — turn on Catalog in Tools, tap Turn on.

Add or edit a product

Field	What to write / tips
Name (EN) / Name (AR)	The product name, for example "Stuffed vine leaves · 1 kg".
Photos	At least 1, up to 5.
Price	The normal price.
Offer	None, Discount (offer price + end date), Buy X get Y (like "2 + 1 free") or Limited time (needs an end date). Customers see shows how it will look.
Also post this offer in the feed	Shares the offer as an Offer post that ends with the offer. Needs an end date.
Quantity (optional)	Leave it empty if you don't count. If you set it, customers see Only N left at 5 or fewer.
Made to order	Turn on for things you make after the order, and write Ready in how many days.
Pickup / delivery note	For example "Pickup from Degla · delivery arranged in chat". AskLoca doesn't add delivery fees.
Show this product in the feed	Up to 3 products can show in the feed. The rest live on your page.

Today also shows Offer ends tomorrow, Orders to answer and Low stock. New offer opens your products so you pick one for the offer.

For customers: order a product

Open the business's page and look at Products or Offers.
Tap a product. You see the price (the offer price if there's an offer), and tags like Made to order · Ready in 2 days.
Choose the Quantity, write a Note if you like, and check the Approximate total.
Tap Order · 2. Or tap Message to ask first.

If the offer ended while you were looking, the app shows The price changed with the new total — tap Order at … to agree. If the product is sold out or only a few are left, the app tells you.

After you order

Your order is in My bookings (tap the Orders chip). The business sees it in Jobs.
The business can Accept, Suggest a price (3 times max) or Decline. Then they can Set pickup time, mark Preparing, and Handed over.
When you get it, tap I received it. Then you can rate the business or Order again.
You can cancel before it's being prepared. After that, use the chat.

25. Coupons and rewards Available

Points can now be spent. A coupon is a deal from a business — a discount or a little gift — that you get with your points. The business pays for the discount, not you and not AskLoca. Points have no cash value: they can't be sold, swapped or turned into money.

For customers: Redeem

My points → Redeem has two tabs:

Near you — coupons from businesses around you, nearest first. Chips filter by kind: All, Health, Food, Home, Beauty, Shop, Other. Each row shows what you get first ("20 % off", "Buy 2, get 1 free", "🎁 Free car wash with any service"), the business and how far it is, how many are left, until when, and the points it costs. If you don't have enough, the button is grey and says Need 260 more.
AskLoca perks — Feature a post for a day (200 points: your post stays at the top of your area), +5 Loca uses (100: extra AI help on top of your daily limit) and the Neighbour badge (300: shown on your profile and answers). Perks work at once, with no code and no refund.

Tap a coupon to see its rules (which services, the smallest bill, first visit only…), then tap Redeem · 150 points. The Redeem this coupon? sheet shows your balance, the cost and what's left after. You get an 8-character code like 7K3M-Q2PD and a QR.

One per person, single use. You can't hold the same coupon twice, and each code works once.
A code is valid for the days the business chose (often 30) or until a date. Some work only at set times, like "Sun–Thu 12–4 PM".
Changed your mind? Cancel coupon within 24 hours, if you haven't used it, and the points come back. After that, or if it expires unused, the points are spent.

AskLoca coupons come from AskLoca and work at several partner places. They show Accepted at: N places — tap it to see the list with each place's area and distance.

My coupons

My points → My coupons has the tabs Active, Used and Ended. An active code shows Ready to use (or On booking A-1042 while it's on a booking), the QR, the code and How to use:

At the place: show the QR or read the code out. The business checks it and marks it used.
In the app: pick it when you Book now or Order — the discount is worked out for you.

Use a coupon in Book now or Order

On the booking or order sheet, the Coupon box lists your codes for that business. Codes that can't be used here are grey with the reason (not your first visit, the bill is under the minimum, not for this service…). Tap one: you see Coupon: 7K3M-Q2PD · −80 and the New total, for example 400 − 80 = 320. You can also type a code under Have a code? and tap Apply.

One coupon per booking or order. A second code replaces the first.
The code is held for that booking. Cancel the booking and it comes back to you (until it expires).
It becomes used when the job is done. The receipt shows a coupon line and "You saved 80 EGP with the coupon".
Extras added later pay full price. A coupon doesn't work with an offer price, and with a service discount only if the business allows it.
If the app says the coupon can't be used, tap Book without the coupon to go on.

For the business: Rewards & coupons

More → Rewards & coupons shows Live now, Codes issued and Used, tabs All, Active, Scheduled, Paused, Ended, and your coupons with how many were used. The switch on each coupon is Live / Paused (paused coupons are hidden from Redeem, but codes already given out still work). It needs the Coupons tool on — if you see Coupons tool off, turn it on there.

Tap + New to make a coupon:

Field	What to write / tips
Title (EN) / Title (AR)	What the customer gets, like "20 % off a consultation".
Type	Percent off, Fixed EGP off, Free item, Buy X get Y (how many to buy, how many free, and which item if you like), Gift (like "Free home delivery") or Custom reward (your own words).
Points cost	How many points it costs the customer (5 or more).
Valid	Valid N days after they get it, or Valid until a date. You can add times, like Sun–Thu 12–4 PM.
Applies to	Everything, or only the services or products you pick.
Min order	The smallest bill it works on (optional).
Max total	How many codes you give out in all.
Valid from / to	When customers can get it.
First-time customers only	Only for people who never finished a deal with you.

Every coupon is one per person, single use. Customers see shows how it will look. Changes apply to new codes only; codes already given out keep their old rules. End now stops new codes (old ones work until they expire). Cancel & refund cancels every unused code and gives the points back to each customer. Used codes stay used.

AskLoca coupons: if AskLoca invites your business to accept its coupons, a card asks you to Accept or Decline. Once you accept, the card says You accept AskLoca coupons, and you can Leave any time.

At the counter: Validate coupon

Validate coupon (on Today or in Rewards & coupons): point the camera at the customer's QR, or type the code and tap Check. A good code shows Valid with the customer's name (never their phone), the booking and the conditions. Tap Mark used — or Gave the reward for a gift. Otherwise you see why: already used (when and where), expired, another business's code, not accepted here, outside its times, or the bill is under the minimum.

Time-limited discounts on services

In My services, open a service and turn on Discount: choose Percent off or New price, when it Starts and Ends (up to 30 days), and if you like Show in feed as an offer and Customers can still use a coupon on top. Customers see a red ribbon like "−20 % until Fri 10 PM", the old price struck out and Offer ends in 4 days 13 h. The price is locked when they book, even if the visit is later. It ends by itself; End early stops it sooner, and bookings already made keep their price.

26. Leaderboards Available

My points → Leaderboard shows who helps most in each district:

Neighbours — points earned in the period in your home district. Spending points doesn't lower your score; cancelled deals do.
Businesses — completed deals × average rating, with at least one completed deal in the period.

Pick a district with the chips and a period: Week (starts Saturday 12:00 AM Cairo), Month or All time. The board shows the top 10 and refreshes every hour. Your own rank always shows at the bottom, even outside the top 10 — for example "Your rank #23 · 340 points · 50 more to pass #22".

Business owners are on both boards. Your business is on Businesses, and you as a person are on Neighbours too (counting only your community points, not your business deals). Today in your business panel shows Your business rank, and your business page shows both, like "#3 business in Nasr City · #12 neighbour in Nasr City".

Only names and initials show — never photos, phone numbers or points balances. Don't want to be listed? Turn off Show me on the leaderboard; your points stay the same.

27. Levels and badges Available

Your level shows how much you've helped. It comes from your reputation, not from points — you can't spend reputation, and redeeming never lowers it.

Action	Reputation
Your answer marked best	+10
Completed deal, confirmed by both	+5
A review of 4 stars or more	+2
You cancel a confirmed deal	−3
No-show	−2

The levels are New (0), Active (50), Distinguished (250) and Local Expert (1,000). It's updated every night. My points → Level & badges shows your level, how far the next one is ("Distinguished — 180 / 250 · 70 to go") and your badges: best answers (1, 3, 10, 50), 10 happy customers, fast reply, top helper of your district for the month, and the Neighbour badge.

Your level and badges show on your profile, next to your answers and on the leaderboard. Your points balance stays private.

28. Notifications Available

You get a notification when:

Someone comments on your post or answers your question.
A customer sends you an offer request.
A business accepts or refuses your request.
Someone sends you a counter-offer.
The business schedules or starts your work.
The customer confirms the work is completed.
Your post or comment is approved ("is now live") or not approved (with the reason).
Your business information is approved or not approved.
Your verification status changes.
Our team takes an action on your account or on a deal (with the reason).
Your clinic queue moves: your turn is close, it's your turn, you were skipped, or your number was cancelled (section 19).
A clinic asks you to pick another time — nothing is cancelled (section 18).
A time frees up for you on a clinic's waiting list, or your offer ran out (section 21).
For clinics: a patient arrives, if you turned on Tell me when a patient arrives (section 20).

The notifications screen

Tap the bell on the home screen (or Profile → Notifications).

Pick a tab: All, Bookings & orders, Messages, Community, Rewards, Offers & news or Support. Each tab shows how many are new.
Notifications are grouped under Today, This week and Earlier.
Tap a notification to open the right place: your booking, the chat, the post, the coupon or the support ticket.
Tap Mark all read to clear the tab you're on.
Swipe a notification to delete it. Tap Undo if you change your mind.
Messages from one chat show as one notification with a count, not one per message.
Offers from shops can have a picture. Tap Stop offers on one if you don't want them anymore.

Notification settings

Go to Profile → Settings → Notifications (on the website: Account → Notifications).

A switch for each kind: Messages, Community, Rewards & coupons, Offers & news. Turn off what you don't want. It saves straight away.
Bookings & orders and Support are Always on, so you never miss something important.
Offers & news — offers from shops near you and AskLoca news, at most 2 a day. Off unless you turn it on.
Quiet hours — no sound at night (10 PM to 9 AM unless you change it). Offers wait until morning. Urgent ones like "It's your turn" still come right away. Tap Reset to 10 PM – 9 AM to go back.
If you see Phone notifications are off, your phone is blocking AskLoca. Tap Open settings to allow them.
Everything is still kept in the notifications list, even when the switch is off.

The app may ask you once: Want offers from shops near you? Tap Yes, send me offers or Not now. It won't ask more than twice.

Notifications come in your language

Notifications come in the app's language (English or Arabic). A reply from our support team comes in the language you wrote your ticket in.

29. Safety and trust Available

How we keep AskLoca safe

Every post, comment and business name is checked for bad words, scams and spam before it goes public. Most are checked in seconds. Some wait for a person from our team.
Verified businesses show a badge after we check their documents.
Your privacy: we show place names, never your exact home location. Your phone isn't shown on your requests until the business accepts.

Report something

You can report a post, a comment, an answer or a user:

Post — press and hold the post card in the feed, or tap ··· on a question.
Comment or answer — tap ··· on it, then Report (or Report answer).
User — open their profile, tap ···, then Report.

The report sheet asks "What is wrong? Our team reviews every report." Choose a reason:

Spam or advertising
Scam or fraud
Insulting or hateful
Sexual or inappropriate
Fake or misleading
Something else

Add More details (optional) and tap Send report. You see "Thanks — our team will review it." When several people report the same post or comment, it's hidden until our team checks it.

If your own content is held

You see	What it means	What to do
Under review (post)	Waiting for our team.	Wait for the notification.
Under review — only you can see it (comment)	Waiting for our team.	Wait.
Not approved + Reason	It broke our rules.	Edit the post to fix it — it's checked again. Or delete it.

Safe dealing tips

Agree on the price and details inside AskLoca first.
Be careful with anyone who asks for money before the job.
Meet in public places when buying items.
Confirm the work is done only when it really is.
Report anything that feels wrong.

30. Using the website Available

Everything you do in the app also works on askloca.com with the same account: browse, search, post, comment, send and answer requests, track work, review, and manage your business page. A few differences:

On the website you can upload verification documents as PDF files too.
Some of the newest features (best answers and voting, business tools) come to the website a little later than the app.
The clinic's waiting-room TV screen is a website page, and you can take a queue number on the website too (section 19). The waiting list works there too: My bookings → Waiting list (section 21).
Departments have their own pages at askloca.com/browse/service, with a link for every department you can share (section 31).
Send feedback on the website is a card in Settings: pick Bug, Idea or Other (optional), write your message and send it.

31. Browse by department Available

The Services tab is now arranged in departments, like the signs in a big mall. Open a department, then a smaller one inside it, until you reach exactly what you need — a children's doctor, or a math teacher for secondary school.

Open a department

Tap Services in the bottom bar. You see the Departments, each with its icon and how many are near you, for example Health & Medical · 41 near you. Near you · 259 at the top means everything near you.
Tap a department. Its page opens with a picture (or a band in its colour) and the path at the top, for example Health & Medical › Doctors. Tap any part of the path to go back up.
Under Sub-departments (for doctors it says Specialties) tap the smaller department you want.
Don't want to go deeper? All in Doctors · 30 shows everything in this department and in every smaller one inside it.

Some examples of the way down:

You need	Tap
A children's doctor	Health & Medical → Doctors → Pediatrics
A dentist	Health & Medical → Doctors → Dentistry
A math teacher for secondary school	Education & Training → Teachers → Math → Secondary
An English teacher for a small child	Education & Training → Teachers → English → KG
A center for languages, Quran or kids activities	Education & Training → Educational centers, then pick one

What's inside:

Doctors — 12 specialties: Pediatrics, Gynecology & Obstetrics, Dentistry, Ophthalmology (Eye), Dermatology, Orthopedics, ENT, Cardiology, Internal Medicine, Neurology, Urology and Psychiatry.
Teachers — 8 subjects: Math, Arabic, English, Science, Physics, Chemistry, French and German. Each subject has the four school stages: KG, Primary, Preparatory and Secondary.
Educational centers — School tutoring, Languages, Computer & programming, Quran, Kids activities, and Skills & training.

What the results show

The results come in two parts:

The people first — for example Doctors · 2 within 25 km of Nasr City. Each card shows the name, the specialty, the place and how far it is, and the price from 150 EGP (their cheapest visit). Then when you can go:
- A doctor who books by time shows Next free Today 5:20 PM (or Tomorrow …) and a Book button. Booking opens with that doctor already picked.
- A doctor who works by turn shows Open now · 6 waiting and a Take a number button (section 19).
Then the services — Services · 4: every service in this department with its price and time. Tap one to open it.

Prices and times come from the clinic's own page. Scroll down to see more. A business without a team still shows, under the services. Under Teachers you see teacher cards first, then Lessons — see section 35.

Filters

Tap Filters to narrow the results:

Filter	What it does
Open now	Only places open right now. It follows the clinic's hours, special hours and days that go past midnight.
Available today	The next free time is today (Cairo time), or the queue is open today.
Booking style	Any, By turn or Time slots.
Price (EGP)	Min and Max.
Area	10 km, 25 km (the usual) or 50 km around your place.
Sort	Nearest, Soonest, Lowest price or Rating.

Tap Show results. The button then says how many filters are on, like Filters · 2. Each filter you turned on shows as a small chip above the results — tap it to remove just that one. Clear in the filters starts over.

When nothing shows

Nothing near you yet — for example "No Pediatrics doctors near you yet. We look within 25 km of Nasr City. Try a wider area or see all Doctors." Tap Widen to 50 km or See all Doctors.
Nothing with your filters — for example "No Pediatrics doctors with these filters right now". Remove a filter (Remove "Open now") or tap Clear all filters. Under Nearest match outside the filters you still see the closest choice, like a doctor who is free tomorrow at 11:00 AM.
This department isn't available — it may have been hidden or removed. Tap Back to Services.

Find a department by typing

You don't need to know the department's name. In the search bar (section 4) type it the way you'd say it to a friend: «دكتور أطفال», "kids doctor", «مدرس رياضة» or "dentist".

After 2 letters, up to 5 Departments show under the box, with where they are and how many are near you — for example Pediatrics · Health & Medical › Doctors.
Tap one to open that department.
The last row, Search all posts for "…", searches the posts like before.

We understand quick typing: «اطفال» = «أطفال», «دكتوره» = «دكتورة», and «دكتور» or «طبيب» are optional. «٢٤ ساعة» = «24 ساعة».

When your search clearly matches one department, the results show a Looking for a department? card. Tap Open to go there.

On the website

On askloca.com the departments open at askloca.com/browse/service: the departments are listed on the side with how many are near you, and you get the same results, filters and empty states as in the app. Every department has its own link you can share, for example askloca.com/browse/service/health-medical/doctors/pediatrics. Typing in the home search box shows the departments too.

32. Choosing a category when you post Available

When you post a service, a product, an offer, an event or a question, you pick its category from one list. It's the same list everywhere: new service, product, offer, event and the filters.

Pick your category, step by step

In the form, tap Category. Pick a category opens with the main ones, for example Services · main categories.
A › means there are smaller categories inside. Tap the name to open it. The path at the top shows where you are — tap it to go back.
You can choose at any level. The deeper you go, the easier the right people find you. For example Health & Medical → Doctors → Pediatrics, or Education & Training → Teachers → Math → Secondary.
Want to stop where you are? Tap Keep "Doctors" (it shows the name of the level you're on). The app reminds you "Pick a specialty so the right patients find you." — or "Pick a sub-category so the right people find you." — but the choice is yours.

Search instead of tapping. Type in Search categories — e.g. dentist. Write it the way you say it: with or without hamza, and words like "doctor" are optional.

Can't find yours? "Missing? Pick the nearest category above it — AskLoca adds new categories." You can ask support for a new one (section 36, Getting help).

Your old category. If you typed the category yourself before (in My services), you'll see "Was typed here before: "…". Now you pick from the list, so the people looking for it find you." Pick the right one and save. Tap Change to pick another category any time.

Only what fits you. You only see the categories you can use. For example, Doctors is only for clinics. If a category you picked is hidden later, it shows Hidden · your current choice only — your post stays live and visible as it is. Pick another one next time you edit.

Teachers and educational centers

Education & Training is for everyone who teaches: private tutors, school teachers and educational centers. It isn't tied to one kind of business — any business can use it, and a tutor who works alone, on their own name, can use it too. It doesn't have to be a center or a company. A personal account makes a free tutor profile in one step with Teach on AskLoca (section 34).

A teacher: Education & Training → Teachers → your subject → the stage, for example Teachers → Math → Secondary. Teach several stages? Stop at the subject with Keep "Math".
A center: Education & Training → Educational centers → for example School tutoring, Languages, Computer & programming, Quran, Kids activities or Skills & training.

For admins: who manages the categories

The categories are managed by the AskLoca team: we add new ones, rename them, hide them and keep them in order. Businesses can't add categories themselves — if one is missing, tell support and we'll add it. When we move or rename a category, the posts in it stay live and old links still open the right place.

33. Clinics: doctors' specialties Available

This part is for clinic owners, and for patients who open a clinic's page.

Give each doctor a specialty

Open More → Doctors, then open a doctor (or tap + Add doctor).
Under Specialty, tap Pick a specialty. Only specialties for clinics are shown. You can type in Search specialties.
Pick one, for example Pediatrics. The app tells you "Patients find Dr. Omar under Pediatrics."
The doctor sees all kinds of patients? Tap Keep just "Doctors".
The two short lines under it, Specialty and Specialty in Arabic, are what patients read under the doctor's name, for example "Pediatrics · 12 years". "Filled from the specialty when empty — edit freely."
Tap Save.

To take the specialty off, tap Remove specialty. You'll see "No specialty — saved when you tap Save".

Why it matters: a doctor with a specialty shows up when patients open Health & Medical → Doctors → Pediatrics (section 31), with the next free time and a Book or Take a number button. Missing a specialty? Contact support and AskLoca adds it.

"Our doctors" on the clinic page

Patients see Our doctors on the clinic page, grouped by specialty — for example Pediatrics, then Gynecology & Obstetrics — in the same order as the departments. Inside each group the doctors keep the order you chose.

Each doctor shows:

The specialty chip — tap it to see every doctor of that specialty near you.
When you can go — Next free … for doctors who book by time, or By turn · open for doctors who work by turn.
Book or Take a number — it opens with that doctor already picked.

Doctors without a specialty come last, under Other doctors. If all your doctors share one specialty, the page shows one simple list without group titles. Other businesses with a team show their own title, like Our stylists for salons or Our team.

34. Teachers: for centers and private tutors Available

This part is for educational centers ("سناتر") and private tutors who want parents and students to book their lessons on AskLoca.

Choose Education

Open your business setup: Profile → Business tools, then the Kind step.
Tap Education (it has a New tag). "Education covers centres and private tutors: teachers, lessons by session, group seats, queue for review days."
Answer How do you teach?:
- Educational center — "A centre with one or more teachers". Our center has several teachers is on, so each teacher gets their own subjects, stages, lessons and hours.
- Private tutor — "You teach on your own". "Private tutor = you are the business": there's no list of teachers — the lessons and times are yours, like a doctor with their own clinic.
Under Suggested tools, Appointments is ticked ("Lessons by time and group sessions"). Queue by turn is there too if you want it ("Office hours, review days, registration day").

Education starts with: Confirm bookings · Automatically, Free cancellation until 12 h before, and Ask for a quote · On. People are called Teachers. You can change any of these later.

Add your teachers (centers)

Open More → Teachers and tap + Add teacher. A center can have up to 30 teachers.
Write the name, a short bio and add a photo, like you would for a doctor (section 17).
Under Subjects and stages, tap + Add subject, pick the subject (for example Math), then tick the stages: KG, Primary, Preparatory, Secondary. No stage ticked = the whole subject, all stages. Up to 8 subject / stage pairs per teacher.
The Title line (grades go here) is the short line under the name, for example "Math · Secondary 3 · 10 years".
Under Lessons, tick the lessons this teacher gives. For a group lesson, set the Weekly group times (tap + Another time), for example Saturday 6:00 PM. Times start on 5-minute steps and end before midnight, inside the teacher's hours.
Hours, days off and booking style (time slots or by turn) work exactly like doctors (section 17).

A teacher shows on the center page under every subject they teach.

Create a lesson

Open More → Services and tap Add service (or open one to edit it).
Turn on This is a lesson.
Pick Group or Private:
- Group — set Seats per session (from 2 up to 50). Students book a seat in a session.
- Private — one student per booking, at any free time inside the teacher's hours.
Where — tick one or more:
- At the center.
- Online — "You send the meeting link in chat."
- At the student's home — "Not for group lessons", and it "Needs a verified ID on this account · Verify now".
Session times (for groups) — if a teacher gives this lesson, the teacher's times are used. Set times here only when no teacher carries them (a private tutor).
Set the Price per session. Students see "from 150 EGP / session". Monthly fees and packages come later.
Pick the Category, for example Teachers → Math → Secondary (section 32), and save.

Ask for a quote stays available for lessons. If something is wrong you'll see "Can't save yet. Fix what's marked in red."

Allow repeat bookings

In More → Working hours & days off, under the booking rules, you'll find Allow repeat bookings — "Students and parents can book the same lesson every week." It's on for education. The lengths (for example 4 and 8 weeks) are set by AskLoca. Turning it off never touches series already booked; they can still be viewed and cancelled.

Your day: group sessions, roster, walk-ins

Today shows the day in one line, for example "14 lessons · 47 students · 3 waiting", and the Group sessions: each one with how many seats are taken ("14 / 40"), who arrived and who books every week.
Calendar, Today and Jobs have a chip for each teacher. In Jobs, Weekly only shows the repeat bookings, and each booking shows its seat ("Group 15 / 40") and "Week 3 of 8".
Tap a group session to open the Roster: every student with their name and grade (from the booking note), who booked, and an Arrived tag.
- Add walk-in — a student who came without booking takes a seat. The name is optional.
- Message all — "A message to every student booked in this session". It goes into each booking's chat, for example to say the session moved rooms. You'll see "Sent to 14 students".

"Teach on AskLoca" for private tutors

A personal account can't post bookable lessons. Instead, a tutor makes a free tutor profile in one step — same account, same sign-in.

Tap Profile → Teach on AskLoca ("Free tutor profile · 1 step"). You'll also find it when you pick Teachers while posting, and in an empty teachers department.
Fill in Your tutor profile: Name shown to students, Name in Arabic (optional), your Area, and What do you teach? — subjects with their stages (at least one, up to 8).
Pick where you teach: At the student's home and / or Online. "Home lessons need a verified ID. You can list now and verify before your first home lesson."
Tap Create my tutor profile. You'll see You're a tutor on AskLoca, then Add your first lesson — we suggest one for you.

Good to know:

You need a verified email first.
Already have a business account? You'll see "You already have a business account" — change your kind to Education in Business tools instead.
Your profile may be Under review for up to a day; you'll get a notification when it's active.
Undo any time: Settings → Business account → Turn off. Your lessons are hidden, nothing is deleted.

35. Teachers: for parents and students Available

Find a teacher

Tap Services → Education & Training → Teachers, then a subject and a stage, for example Math → Secondary (section 31). Or type «مدرس رياضة» in the search.
You see the Teachers first: name, subjects and stages, Group / Private / Online badges, where they teach, the price "from 150 EGP / session", and the next group session ("Sat 6:00 PM · 6 of 40 seats left") or the next free time. Then Lessons · 12: every lesson, including private tutors who teach on their own.
Tap Filters to narrow: Stage, Lesson (Group or Private), Where (At a center, At home, Online only), Price per session (EGP), the area and the order (Soonest uses the next session).

Nothing found? "No Math Secondary groups near you — Try private lessons, or widen the area."

"Our teachers" on a center's page

A center's page shows Our teachers, grouped by subject. Tap a stage chip at the top (All, KG, Primary, Preparatory, Secondary) to see only that stage. Each teacher shows their stages, lesson badges, places, price per session and when you can go:

the next group session, like "Sat 6:00 PM · 6 of 40 seats left" (or Full);
Next free Today 6:20 PM for private lessons;
or "Review day · by turn · 8 waiting" on queue days.

Tap Book (it opens with that teacher picked) or Take a number.

Book a lesson

Open the lesson and tap Book now.
Choose a teacher if several teach it. Any teacher picks the earliest free time across the center.
Pick the time:
- Private — any free time.
- Group — only the group's session days and times are listed, with "6 of 40 seats left". A full session? Tap Tell me if a seat frees up: "One cancelled seat → one offer, held for you 30 minutes."
Repeat — choose Just this lesson or Every week (same day and time). For every week, pick 4 weeks or 8 weeks.
Check Week by week: each week shows Free, Full (tap Join waiting list for that week), or Skipped with the reason (center closed, teacher off, no session that day). Then you see the sum, for example "6 lessons will be booked" and "6 × 150 EGP = 900 EGP". Skipped and full weeks aren't booked or charged.
In Student's name and grade write who the lesson is for — "If you're booking for your son or daughter, write the name and year here. The same note is sent with every week."
Tap Book 6 lessons · 900 EGP. You pay at the center, each lesson on its day. If no week is free, nothing is booked.

Weekly lessons in My bookings

In Profile → My bookings, a repeat booking shows as one group, for example "Math Sec 3 with Mr. Ahmed · Sat 6:00 PM — Weekly · 6 of 8 weeks". Each week has its own status (Confirmed, On the waiting list, Done, Cancelled…).

Cancel a week — Just this week: the other weeks stay.
Cancel the series — The whole series: all the coming weeks are cancelled (and you leave their waiting lists). Lessons already done aren't touched.
Each week has the same rule: free cancellation until 12 h before.
If the center changes a time (a day off, for example), only that week asks you to Pick time — "nothing is cancelled. Your other weeks stay the same."
Book again on a lesson opens booking with the same teacher, day and time next week.

Check-in and online lessons

At the center: tap I've arrived when you get there, just like at a clinic (section 20). The center sees you as Arrived on the roster.
Online: "Online lesson — no check-in." The teacher sends the meeting link in the booking's chat — open Message a little before the lesson.
At home: the teacher comes to you; there's no check-in.

36. Getting help Available

Stuck on something? The Help center has short answers from the AskLoca team, and if they don't solve it, you can write to us and follow our reply right inside the app or on the website.

Open the Help center

In the app: Profile → Help & support → Help center.
On the website: go to askloca.com/help, or tap Help at the top of the page.

The Help home says "How can we help?" and has three parts:

Search — type two letters or more, like "coupon" or "booking". The best match comes first. If nothing comes up, try other words, or tap Contact us — a person from our team will answer you.
Browse by topic — Neighbours, Businesses, Clinics, Centers & teachers, Rewards, and Account & privacy. You only see the topics you can use.
Popular questions — the answers people open most. The ones marked Pinned are the ones we think you should see first.

At the bottom, Still need help? shows "We usually reply within a day" and a Contact us button. Pull down to refresh — new answers show up without updating the app.

Reading an answer

Every answer is short and easy to follow. Under it:

Was this helpful? — tap Yes or No. You can change your answer later. If you tap No, we show Contact us so you can tell us what's missing.
Read the full steps — opens the matching part of this guide when you want every detail.
Related — other questions close to this one.
Share — send the answer to someone.

The "?" on screens

Some screens have a small ? at the top: the new post form, a booking, an offer request, verifying your e-mail, the business Verification screen, your clinic number, My coupons, Teach on AskLoca, the I've arrived card, and Delete account. Tap it to see Help for this screen — a short answer about that exact screen. From there you can vote, tap Open in Help, or Contact us. If we have no answer for a screen yet, there's no ? on it.

Contact support

You need to be signed in. Open Profile → Help & support → Contact support, tap Contact us in the Help center, or go to askloca.com/support/new on the website.

What's it about? — pick one: Account & login, Posting, Bookings & orders, Payments & coupons, Business tools, Clinics, Centers & teachers, Safety & reports, Something's broken, An idea, or Something else.
Tell us what happened — at least 20 characters, up to 2,000. While you type, These might help may show answers that fit what you wrote. Tap one to read it — your message stays where it is.
Screenshots (optional) — add up to 3 pictures (JPG, PNG or WebP, up to 5 MB each).
Booking or request (optional) — for bookings, payments, clinics and teachers you can link the booking or offer request it's about. You see your Bookings and Offer requests from the last 90 days and the ones coming up. Pick None of these if it's not about one.
Tap Send.

You'll see Your message is in with your ticket number (for example S-10023) and "We got your message — we usually reply within a day." Tap View my ticket to open it.

Support hours: Saturday to Thursday, 10 am to 6 pm (Cairo time). Friday is off. If you write outside these hours, you'll see "We're offline now. We reply Saturday to Thursday, 10 am to 6 pm. Your message is saved." — and we answer when we're back.

Good to know:

Report a Bug in Help & support opens the same form with Something's broken already picked. It also sends your app version, phone type and the screen you were on, so we can find the problem faster.
You can have up to 3 open tickets and send up to 5 new ones a day. If you hit the limit, reply on a ticket you already have.
If something fails, your message stays written — just try again.

My tickets

Open it from the inbox icon at the top of the Help center (in the app), or My tickets in your account menu on the website (askloca.com/support). A red dot means we replied and you haven't read it yet. You also get a notification when we reply — tap it to open the ticket.

Tickets sit under Open and Closed. Each one shows a status:

Status	What it means
Sent	We have it; nobody has answered yet.
We're on it	Someone from our team is working on it.
Waiting for you	We replied and need your answer.
Solved	We think it's fixed. Reply if it isn't.
Closed	Finished. You can reopen it within 14 days.

Open a ticket to see the whole talk. Our replies come from AskLoca team. Write in the box at the bottom to answer — you can add screenshots there too.

Wait for our reply: you can send 2 messages in a row. After that the box says "Wait for our reply to send more" until we answer. This keeps your ticket clear and helps us reply faster.
Solved: when we mark it solved, you'll see a note. If it's not fixed, tap It's not solved or just reply, and it opens again. If you don't answer, it closes by itself after 7 days (the date is shown).
Close it yourself: tap ⋯ → Close ticket any time.
Reopen: a closed ticket shows "Still a problem? You can reopen it until …". Tap Reopen ticket within 14 days. After that, tap Start a new ticket.

Report a problem on a booking

On a booking, Something wrong? Report a problem works like before — pick what went wrong and write what happened. Now you can also add up to 3 Photos of the problem (optional). Only you and the AskLoca team can see them; the business never does.

Your report now opens a ticket too. The booking shows Problem reported with the ticket number and Track it in My tickets — tap it to follow our reply. If you report the same booking again, it's added to the same ticket. (If you already have 3 open tickets, we still get your report and the card says "Reported · we'll contact you".)

Your privacy

Your screenshots and photos are private: only you and the AskLoca team can open them. We remove hidden details like location from them.
Screenshots are deleted 90 days after the ticket closes.
Ticket messages are kept for 24 months after closing, then the text is removed. If you delete your account, your tickets and pictures are removed at once.
When you contact support, our team sees your name and the app details you send — not your phone number or e-mail.

37. Coming next Planned

Here's what we're building for you, in order:

Online payments — pay by card or mobile wallet, safely through AskLoca. Cash will always stay an option.
Neighbourhood leaders — elect community leaders for your district who organise local activities and announcements.

We'll update this guide as each one goes live.

38. Frequently asked questions

Why can't I post a service, product, offer or event?

These types are for business accounts only. Open one from Profile → Business profile and tap Submit Application. Usually it's switched on right away. Until then, you can ask questions, answer, comment and book.

Why does the app ask me to verify my email when I try to post?

To stop fake accounts, you confirm your email once before you post, comment, send offer requests or report. Tap Send Code, type the 6-digit code from your email, and tap Verify.

I didn't get the code. What now?

Wait a minute, then check your spam or junk folder. Make sure the email address is right. Tap Send Code (or Send again) for a new code and use only the newest one.

Why is my post "Under review"?

Every post is checked before it goes public. If something looks unusual, a person from our team checks it first — usually within a few minutes. Only you can see it until then. You'll get a notification when it's approved.

My post says "Not approved". What can I do?

Open Profile → My posts and read the reason under the post. Tap Edit, fix the problem, and tap Save changes. It will be checked again.

Why is the Publish button grey?

A required field is empty. Check the tables in section 6. The most common missing fields are Location, Category and the price. For offers, the offer price must be lower than the original price and the end date must be in the future.

How many times can I negotiate?

Up to 3 counter-offers in total for one request, counting both sides. After the 3rd, the other side can only accept or refuse.

Can I cancel a request?

Yes, while it's still pending (before you both agree): open it and tap Cancel Request. Once the business accepts or you both agree, the button disappears. After the deal is agreed, only the business can cancel the work, and they must give a reason.

Can I edit a post after people booked it?

Yes. Editing changes the post for new visitors. Deals that are already agreed keep their agreed price and stay in Offers & requests. Even if you delete the post, agreed deals stay there.

When do we see each other's phone numbers?

Not while you're still negotiating. After the business accepts, the request shows contact details when they're available. Add your mobile number in Settings → My location so people can reach you. You can also use Call or WhatsApp on a profile that has a phone number.

Do I need the Verified badge to sell?

No. A business account is enough to post. The badge builds trust and helps you show higher. Upload your documents from the Verification screen to get it.

How long does verification take?

Usually within 1 business day. You'll get a notification. If a document is rejected, the reason shows under it — fix it and tap Upload again.

I can't find the right category for my post. What now?

Pick the nearest category above it — for example Doctors if your specialty isn't listed — and tap Keep "…". Then tell support what's missing; the AskLoca team adds new categories. See section 32.

How do I delete my account?

Profile → Settings → Delete Account → Delete. Your login and posts are removed and this can't be undone.

الخانة	إجبارية؟	تكتب إيه / نصيحة
الاسم الأول	أيوه	اسمك الأول.
اسم العائلة	أيوه	اسم عيلتك.
عنوان البريد الإلكتروني	أيوه	إيميل بتفتحه، لأن الأكواد بتوصل عليه.
كلمة المرور	أيوه	٨ حروف على الأقل، فيها حرف واحد على الأقل ورقم واحد على الأقل. مش لازم حروف كابيتال ولا رموز. تحت الخانة فيه قائمة بتعلّم على كل شرط وانت بتكتب.
تأكيد كلمة المرور	أيوه	اكتب نفس كلمة المرور تاني.
أوافق على شروط الخدمة و سياسة الخصوصية	أيوه	علّم على المربع. تقدر تضغط على الكلام عشان تقراه.

الزرار	بيفتح إيه
الرئيسية	كل اللي حواليك: أسئلة، خدمات، منتجات، عروض وفعاليات.
الخدمات	الخدمات بس، متقسّمة أقسام (الجزء ٣١). ومن الاختيار اللي فوق تقدر تفتح السوق والأحداث.
+ (في النص)	منشور جديد.
السوق	المنتجات والعروض.
الملف الشخصي	حسابك، منشوراتك، طلباتك والإعدادات.

الاختيار	بيعمل إيه
بالقرب مني (GPS)	المنشورات في نطاق ١٠ كم من مكانك دلوقتي.
اختر على الخريطة	اختار أي مكان على الخريطة وشوف المنشورات حواليه.
استخدام مدينة ملفي الشخصي	المنشورات من المدينة اللي في ملفك.
كل الأماكن	المنشورات من كل الأماكن.

الفلتر	الاختيارات
النوع	الكل، الخدمات، المنتجات، العروض، الأحداث، الأسئلة
في نطاق (المسافة)	1 كم، 5 كم، 10 كم (الأساسي)، 25 كم
الترتيب	الأكثر صلة، الأقرب، الأحدث، السعر ↑

النوع	بيستخدم في إيه	مين يقدر ينشره	الناس تقدر تحجز أو تشتري منه؟
سؤال	تسأل جيرانك عن أي حاجة	الكل	لأ — الناس بتجاوب عليه
خدمة	تعرض شغلك (سباكة، تنظيف، دروس…)	حسابات البيزنس	أيوه — احجز الآن
منتج	تبيع حاجة جديدة أو مستعملة	حسابات البيزنس	أيوه — اشترِ الآن
عرض	خصم لفترة محدودة	حسابات البيزنس	أيوه — احصل على العرض
حدث (فعالية)	تعزم الناس على حاجة قريبة	حسابات البيزنس	لأ — الناس بتضغط مهتم أو تأكيد الحضور

الاختيار	مين يشوفه
منطقتي (الأساسي)	الناس اللي في حدود ٢٥ كم من الموقع اللي اخترته.
الجميع	يظهر في كل المناطق وفي البحث.

الخانة	إجبارية؟	تكتب إيه / نصيحة
الصور	لأ	لحد ١٠. صورة للمشكلة بتساعد الناس تجاوب.
العنوان	أيوه	سؤالك في سطر واحد. مثال: "مين بيصلّح سخانات في المعادي؟"
التفاصيل	أيوه	تفاصيل أكتر: جربت إيه، محتاجه إمتى، ميزانيتك.
الفئة	أيوه	اختار واحدة من القائمة.
الوسوم	لأ	اضغط إضافة وسم واكتب كلمة قصيرة زي "مخبز". لحد ٣٠ حرف للوسم. المسافات بتبقى شرطة. اضغط على الوسم عشان تشيله.
الموقع	أيوه	المكان اللي سؤالك عنه.
مَن يمكنه رؤيته	أيوه	منطقتي (الأساسي) أو الجميع.

الخانة	إجبارية؟	تكتب إيه / نصيحة
الصور	لأ	لحد ١٠. ورّي شغلك الحقيقي.
العنوان	أيوه	مثال: "تنظيف منازل احترافي".
الوصف	أيوه	بتعمل إيه، خبرتك، وإيه اللي بيميزك.
الفئة	أيوه	اختار قسم الخدمة. وتقدر تدخل لقسم أصغر، زي الدكاترة ← أطفال (الجزء ٣٢).
السعر	أيوه	رقم بالجنيه، وبعدين اختار ثابت أو بالساعة أو باليوم.
ساعات العمل	أيوه	كلام حر. مثال: "السبت–الخميس، ٩ ص – ٦ م".
الموقع	أيوه	مكان شغلك أو المنطقة اللي بتغطيها.
مَن يمكنه رؤيته	أيوه	منطقتي (الأساسي) أو الجميع.
استقبال الطلبات	—	شغال من الأول. الناس تقدر تحجزك وتقترح سعر.

الخانة	إجبارية؟	تكتب إيه / نصيحة
الصور	لأ	لحد ١٠. صور واضحة من كذا ناحية بتبيع أسرع.
العنوان	أيوه	مثال: "آيفون ١٣، ١٢٨ جيجا، بالعلبة".
الوصف	أيوه	التفاصيل، المقاس، اللون، وأي حاجة المشتري لازم يعرفها.
الفئة	أيوه	اختار قسم المنتج.
السعر	أيوه	رقم بالجنيه.
العلامة التجارية	لأ	مثال: "سامسونج".
الحالة	أيوه	اختار من القائمة (زي جديد أو مستعمل). أول اختيار بيبقى متعلّم عليه لوحده.
الكمية	أيوه	عندك كام واحدة. استخدم − و +. أقل حاجة ١.
التوصيل	لأ	اضغط التوصيل أو استلام أو الاتنين. التوصيل بيبقى شغال من الأول.
الموقع	أيوه	مكان الحاجة.
مَن يمكنه رؤيته	أيوه	منطقتي (الأساسي) أو الجميع.
استقبال الطلبات	—	شغال من الأول. المشتري يقدر يبعت طلب ويتفاوض.

الخانة	إجبارية؟	تكتب إيه / نصيحة
الصور	لأ	لحد ١٠.
العنوان	أيوه	مثال: "خصم ٥٠٪ على الإلكترونيات".
الوصف	أيوه	العرض فيه إيه وأي تفاصيل خاصة.
الفئة	أيوه	اختار قسم العرض.
السعر الأصلي	أيوه	السعر العادي بالجنيه. لازم أكبر من صفر.
سعر العرض	أيوه	السعر الجديد. لازم أكبر من صفر وأقل من السعر الأصلي. زراير − و + بتغيّره ٥ جنيه.
الخصم	—	علامة "−٪" الحمرا يُحسب تلقائيًا. مش بتكتبه.
ينتهي في	أيوه	اختار تاريخ من النهارده لحد سنة قدام. العرض شغال لحد ١١:٥٩ بالليل في اليوم ده.
الشروط	لأ	أي شروط أو قيود، زي "واحد لكل عميل".
الموقع	أيوه	المكان اللي العرض شغال فيه.
مَن يمكنه رؤيته	أيوه	منطقتي (الأساسي) أو الجميع.
استقبال الطلبات	—	شغال من الأول. الناس تقدر تطلب العرض وتتفاوض.

الخانة	إجبارية؟	تكتب إيه / نصيحة
الصور	لأ	لحد ١٠. بوستر أو صورة للمكان.
العنوان	أيوه	مثال: "سوق المزارعين يوم الجمعة".
الوصف	أيوه	البرنامج، المتحدثين، والناس تتوقع إيه.
الفئة	أيوه	اختار قسم الفعالية.
التاريخ	أيوه	من النهارده لحد سنة قدام.
الوقت	أيوه	ميعاد البداية.
المكان	أيوه	اسم المكان. بيتملي لوحده لما تختار الموقع، وتقدر تغيّره.
المنظِّم	أيوه	اسمك أو اسم الجهة المنظمة.
السعة	لأ	استخدم − و + (١٠ في كل ضغطة). (0 = بلا حد).
سعر التذكرة	لأ	بالجنيه. سيبه فاضي أو اكتب 0 لو الفعالية مجانية.
الموقع	أيوه	مكان الفعالية.
مَن يمكنه رؤيته	أيوه	منطقتي (الأساسي) أو الجميع.

الحالة	معناها	تعمل إيه
منشور	ظاهر، وكل اللي المفروض يشوفه بيشوفه.	ولا حاجة.
قيد المراجعة	فريقنا بيراجعه، ومحدش بيشوفه غيرك.	استنى، هيوصلك إشعار.
لم تتم الموافقة	خالف القواعد، والسبب مكتوب تحته.	عدّل المنشور وصلّح المشكلة وهيتراجع تاني، أو امسحه.
غير نشط	مقفول ومتخبّي عن الناس.	كلّم الدعم لو مكنتش متوقع ده.

نوع المنشور	الزرار الأساسي	بيعمل إيه
خدمة	احجز الآن	تبعت طلب حجز.
منتج	اشترِ الآن	تبعت طلب شراء بكمية.
عرض	احصل على العرض	تبعت طلب بسعر العرض.
التلاتة	تواصل	بيتصل بالبيزنس لو رقمه على المنشور، ولو مش موجود بيفتح ملفه.

الخانة	إجبارية؟	تكتب إيه / نصيحة
سعرك	أيوه	السعر اللي عايز تدفعه، بنفس عملة المنشور. لازم أكبر من صفر. السطر اللي تحته بيوريك السعر المعروض، زي "السعر المعروض 450 ج.م". تقدر تعرض نفس السعر أو سعر تاني.
ماذا تحتاج؟	لأ	اوصف الشغل أو اللي انت عايزه. لحد ٥٠٠ حرف.
الكمية	أيوه (للمنتجات بس)	كام واحدة. استخدم − و +. أقل حاجة ١.
ملاحظات	لأ	أي حاجة تانية، زي "أفضل وقت للزيارة". لحد ٥٠٠ حرف.

اللي بتشوفه	الزراير بتاعتك
لسه باعت الطلب — "بانتظار رد المالك…"	إلغاء الطلب، عرض مقابل
البيزنس بعت عرض مقابل	إلغاء الطلب، عرض مقابل، قبول
الـ ٣ عروض المقابلة خلصت	إلغاء الطلب، قبول
البيزنس رفض — "رفض المالك هذا الطلب."	مفيش زراير، والسبب مكتوب في السجل.
اتفقتوا (اتقبل / اتأكد)	مفيش إلغاء الطلب خلاص — الاتفاق تم.

الزرار	اللي بيحصل
قبول	بيفتح قبول الطلب. خانة السعر النهائي بتبقى فيها سعر العميل — اضغط استخدم السعر المقترح أو اكتب سعر تاني. ضيف رسالة لو حابب. "سيتم مشاركة معلومات الاتصال الخاصة بك مع العميل." اضغط قبول.
عرض مقابل	بيفتح شاشة العرض المقابل. اكتب السعر الجديد ورسالة اختيارية، واضغط إرسال العرض المقابل.
رفض	بيفتح رفض الطلب. لازم تكتب السبب (١٠ حروف على الأقل). العميل بيوصله إشعار بالسبب، ومينفعش ترجع فيه.
إنهاء العرض	بيظهر بعد ٣ عروض مقابلة. بيقفل الاتفاق على السعر الحالي.

الحالة	معناها
قيد الانتظار	اتبعت ومستني رد.
عرض مقابل	حد بعت سعر جديد، ومستني الطرف التاني.
مقبول	اتفقتوا. اللي بعده: تتبع العمل.
مرفوض	البيزنس رفض، ومعاه السبب.
منتهي	محدش قبله خلال ٣٠ يوم.

المرحلة	مين يضغط	الزرار	معناها
غير مجدول	البيزنس	جدولة العمل	اتفقتوا بس لسه مفيش ميعاد.
مجدول	البيزنس	بدء العمل	الميعاد اتحدد، والعميل شايفه.
قيد التنفيذ	البيزنس	تحديد كمنجز (وإضافة تحديث)	الشغل بدأ.
بانتظار التأكيد	العميل	تأكيد اكتمال العمل	البيزنس بيقول إنه خلص، ومستني العميل.
مكتمل	الاتنين	اترك تقييمًا ←	خلصنا! وقت التقييم المتبادل.
ملغى	—	—	البيزنس لغى الشغل.

الخانة	إجبارية؟	تكتب إيه / نصيحة
النجوم	أيوه	اضغط من ١ لـ ٥ نجوم: سيئ، مقبول، جيد، جيد جدًا، ممتاز.
تقييمك	لأ	"ما الذي أعجبك؟ وما الذي يمكن تحسينه؟" لحد ٢٠٠٠ حرف.
الصور	لأ	إضافة صور — لحد ٥ صور من المعرض.

الخانة	إجبارية؟	تكتب إيه / نصيحة
الصورة	لأ	اضغط على الصورة: التقط صورة أو اختر من المعرض.
الاسم الكامل	أيوه	الاسم اللي الناس بتشوفه.
السيرة الذاتية	لأ	كلمتين عنك.

الإعداد	بيعمل إيه
معلومات الحساب	بيفتح تعديل الملف الشخصي.
تغيير كلمة المرور	تغيّر كلمة المرور (تحت).
نشاطي التجاري	بيفتح ملف البيزنس بتاعك.
الخصوصية والأمان	بيفتح صفحة الخصوصية.
الإشعارات	إعدادات الإشعارات: اللي بيوصلك، العروض، ساعات الهدوء (الجزء ٢٨).
الوضع الداكن	ألوان غامقة أو فاتحة.
مكاني	عنوانك ورقم موبايلك. تغيّرهم في أي وقت (القسم ٢).
طرق الدخول 🔜	كلمة السر، Google، Apple، Facebook — تربطهم أو تفك ربطهم (القسم ٢).
اللغة	العربية أو الإنجليزية.
مركز المساعدة	الأسئلة الشائعة، تواصل معنا، دردشة مباشرة.
أرسل ملاحظاتك	قول لفريق AskLoca على مشكلة أو فكرة (تحت).
حول	إصدار التطبيق ومعلومات عنه.
تسجيل الخروج	تخرج من الموبايل ده.
حذف الحساب	تمسح حسابك نهائي (تحت).

الخانة	إجبارية؟	تكتب إيه / نصيحة
الشعار	لأ	اللوجو أو صورتك. "تظهر على كل منشور وعلى ملفك."
اسم النشاط	أيوه	الاسم اللي العملاء هيشوفوه.
الفئة	أيوه	اختار قسم البيزنس من القائمة.
عن النشاط	لأ	بتعمل إيه، خبرتك، والمناطق اللي بتخدمها.
رقم الترخيص	لأ	رقم رخصة النشاط لو عندك.
هاتف النشاط	لأ	مهم، عشان العملاء يوصلولك.
الموقع	أيوه	اضغط استخدم موقعي الحالي، وراجع العنوان في تفاصيل الموقع.
نوع النشاط	أيوه	فرد — "عامل حر أو مالك وحيد". شركة — "كيان عمل مسجل". "فرد" بيبقى متعلّم عليه من الأول.
البريد الإلكتروني للنشاط	لأ	إيميل الشغل.
الموقع الإلكتروني	لأ	لينك موقعك أو صفحتك.
منطقة الخدمة (المدينة/المنطقة)	لأ	مثال: "مدينة نصر ومصر الجديدة".
نطاق الخدمة	لأ	بتروح لحد فين: من ٥ لـ ١٠٠ كم (بيبدأ من ٢٥ كم).
عرض المنشورات عالمياً	لأ	علّم عليها لو عايز تتجاوز الرؤية حسب الموقع.
نوع الشركة	لأ	للشركات بس. اختار من القائمة.
الاسم القانوني للنشاط	لأ	للشركات بس. الاسم اللي في الأوراق.
رقم تسجيل الشركة	لأ	للشركات بس.
الرقم الضريبي	لأ	للشركات بس.
المستندات	لأ (هنا)	تقدر ترفع رخصة النشاط وأوراق التسجيل وشهادة الضريبة دلوقتي بزرار رفع، أو بعدين من شاشة التوثيق.

المستند	فرد	شركة
رخصة النشاط	مطلوب	مطلوب
الهوية الوطنية (أو الباسبور)	مطلوب	مطلوب
السجل التجاري	—	مطلوب
شهادة الضريبة	—	مطلوب
إثبات العنوان (فاتورة مرافق أو كشف حساب أو عقد إيجار، أقل من ٣ شهور)	اختياري	اختياري

اللي بتشوفه	معناه	تعمل إيه
وثّق نشاطك — "ارفع المستندات المطلوبة (…) لإرسالها للمراجعة."	فيه أوراق ناقصة.	ارفع المطلوب.
بانتظار مراجعة الإدارة — "عادةً خلال يوم عمل واحد."	فريقنا بيراجع.	استنى، هنبعتلك إشعار.
تم رفض أحد المستندات — "صحّحه وارفعه مرة أخرى — باقي المستندات تبقى معتمدة."	مستند فيه مشكلة، والسبب مكتوب تحته.	اضغط ارفع مرة أخرى على المستند ده.
نشاط تجاري موثّق — "تظهر شارة التوثيق على كل منشور."	انت موثّق.	ولا حاجة. خلّي بياناتك محدّثة.

الأداة	بتعمل إيه
المواعيد	حجز بالمواعيد، تذكيرات وإلغاء.
الدور بالترتيب	العملاء بياخدوا رقم وانت بتنادي اللي بعده (الجزء ١٩).
المنيو / الكتالوج	قائمة منتجات أو خدمات بالأسعار والمخزون.
الأوردرات	أوردرات توصيل أو استلام من الكتالوج (محتاجة الكتالوج).
الدفع أونلاين	كاش أو أونلاين أو الاتنين. محتاج بيزنس موثّق وبيانات تحويل.
الكوبونات	اعمل كوبونات العملاء ياخدوها بنقطهم (الجزء ٢٥).

الخانة	تكتب إيه / نصايح
الاسم (إنجليزي) / الاسم (عربي)	اسم الخدمة بالإنجليزي وبالعربي.
القسم	الخدمة تبع إيه. اضغط واختار من القايمة لحد المستوى اللي يناسبك، زي تعليم وتدريب ← مدرسين ← رياضيات (الجزء ٣٢).
المدة	بتاخد قد إيه، زي من ساعة لساعتين. لازمة للحجز بالمواعيد.
نوع السعر	ثابت، بالساعة، يبدأ من أو بعرض سعر.
السعر	السعر اللي العميل بيشوفه. مش لازم مع بعرض سعر.
إضافات (اختياري)	حاجات زيادة العميل يختارها، كل واحدة بسعرها ("تنظيف الخزان +١٢٠ جنيه").
المناطق اللي بتخدمها	المناطق اللي بتروحها، أو دايرة بالكيلو.
الشغل بيتعمل فين	بنروح للعميل، العميل بييجي أو الاتنين.
طريقة الحجز	حجز فوري بسعر ثابت (بيتأكد على طول)، طلب وعرض سعر (بترد بسعر — ٣ عروض مضادة بالكتير) أو مواعيد محددة، وانت بتأكد.
صور، ضمان، شامل / مش شامل	لحد ٦ صور، أيام الضمان، والسعر شامل إيه ومش شامل إيه.

القاعدة	معناها
عدد المرضى في الميعاد	كام واحد يقدر يحجز نفس الميعاد (غالبًا ١).
الحجز متاح لحد	الناس تقدر تحجز قدام لحد إمتى، زي ١٤ يوم.
أقل وقت قبل الميعاد	أقرب وقت قبل الميعاد مسموح فيه الحجز، زي ساعتين.
الإلغاء المجاني لحد	زي ٢٤ ساعة قبل الميعاد.
أنا بوافق على كل حجز	لو شغالة: كل حجز بيستنى موافقتك، والميعاد بيتحجز للعميل ساعتين.

الخانة	تكتب إيه / نصايح
الاسم بالإنجليزي / الاسم بالعربي	زي "Dr. Sara Nabil" و«د. سارة نبيل».
التخصص	اضغط اختار التخصص واختار من القايمة، زي نسا وتوليد. وبكده المرضى يلاقوا الدكتور في القسم ده (الجزء ٣٣).
التخصص بالإنجليزي / التخصص بالعربي	السطر الصغير تحت اسم الدكتور، زي «نسا وتوليد · ١٤ سنة». بيتملي من التخصص لو فاضي — عدّله براحتك.
نبذة قصيرة / صورة	لحد ٥٠٠ حرف. النبذة والصورة بيظهروا في صفحة العيادة زي ما كتبتهم بالظبط.
طريقة الحجز	مواعيد محددة (المريض بيختار ميعاد) أو بالدور (المريض بياخد رقم، الجزء ١٩). «بالدور» محتاجة أداة الدور بالترتيب — لو شفت أداة الدور مقفولة، شغّلها من الأدوات.
دقايق لكل مريض، الأرقام في اليوم	لـ«بالدور» بس: كل مريض بياخد قد إيه تقريبًا (عشان الوقت التقديري)، وكام رقم بتدّي في اليوم.
مواعيد الشغل	زي العيادة، أو استخدم مواعيد خاصة للدكتور ده.
أنواع الكشف · السعر والمدة للدكتور ده	علّم على الكشوفات اللي الدكتور بيعملها وحط سعرها ومدتها. لو سبتها فاضية بياخد سعر ومدة نوع الكشف نفسه. الكشف اللي الدكتور مش بيعمله مكتوب عليه الدكتور ده مش بيعمله.
المرضى في الميعاد، فاصل بعد كل حجز	سيبهم فاضيين يبقوا زي قاعدة العيادة.

الإعداد	بيعمل إيه
تسجيل الوصول	المرضى يقدروا يدوسوا «وصلت»، وانت تقدر تسجّل وصولهم.
نادي اللي وصلوا الأول	في الدور، «نادي اللي بعده» بيختار اللي سجّلوا وصولهم الأول.
بلّغني لما مريض يوصل	بيوصلك إشعار زي «سلمى عادل وصلت · حجز ٧:٥٠ م مع د. سارة».
إشعارات خاصة	الإشعار والشات بيقولوا «ميعادك في العيادة» — من غير نوع الكشف (الجزء ٢٢). شغالة للعيادات إلا لو قفلتها.
قائمة الانتظار	لما ميعاد يفضى، أقدم مريض مستني ياخده محجوز ليه ٣٠ دقيقة (الجزء ٢١). مقفولة لحد ما تشغّلها.

الخانة	تكتب إيه / نصايح
الاسم (إنجليزي) / الاسم (عربي)	اسم المنتج، زي "ورق عنب محشي · ١ كيلو".
الصور	صورة واحدة على الأقل، لحد ٥.
السعر	السعر العادي.
العرض	مفيش، خصم (سعر العرض + ميعاد النهاية)، اشتري وخد (زي "2 + 1 ببلاش") أو لفترة محدودة (لازم ميعاد نهاية). العملاء هيشوفوا بتوريك شكله.
انشر العرض كمان في الفيد	بتنشر العرض كبوست عرض بيخلص مع العرض. لازم يكون له ميعاد نهاية.
الكمية (اختياري)	سيبها فاضية لو مش بتعد. لو كتبتها، العملاء هيشوفوا فاضل كام بس لما توصل ٥ أو أقل.
بيتعمل مخصوص	شغّلها للحاجات اللي بتعملها بعد الطلب، واكتب جاهز في كام يوم.
ملاحظة الاستلام / التوصيل	زي "استلام من دجلة · التوصيل في الشات". أسك لوكا مش بيضيف مصاريف توصيل.
اظهر المنتج ده في الفيد	لحد ٣ منتجات بس يظهروا في الفيد. الباقي في صفحتك.

الخانة	تكتب إيه / نصايح
العنوان (EN) / العنوان (AR)	العميل هياخد إيه، زي "خصم ٢٠٪ على الكشف".
النوع	خصم ٪، خصم بالجنيه، حاجة ببلاش، اشتري وخد هدية (يشتري كام وياخد كام ببلاش، وأنهي حاجة لو حابب)، هدية (زي "توصيل ببلاش") أو مكافأة تكتبها بكلامك.
تمن النقط	العميل هيدفع كام نقطة (٥ أو أكتر).
الصلاحية	صالح N يوم من يوم ما ياخده، أو صالح لحد تاريخ. وتقدر تحدد مواعيد، زي الأحد–الخميس ١٢–٤ م.
بيشتغل على	كل حاجة، أو الخدمات أو المنتجات اللي تختارها بس.
أقل طلب	أقل فاتورة بيشتغل عليها (اختياري).
أقصى عدد	هتصرف كام كود في الإجمالي.
من / لحد	إمتى العملاء يقدروا ياخدوه.
للعملاء الجداد بس	للناس اللي عمرهم ما خلّصوا اتفاق معاك.

اللي بتعمله	السمعة
إجابتك اتختارت أحسن إجابة	+١٠
اتفاق خلص والطرفين أكّدوا	+٥
تقييم ٤ نجوم أو أكتر	+٢
إنت لغيت اتفاق متأكّد	−٣
ما جيتش في الميعاد	−٢

بتشوف	معناها	تعمل إيه
قيد المراجعة (منشور)	مستني فريقنا.	استنى الإشعار.
قيد المراجعة — يظهر لك وحدك (تعليق)	مستني فريقنا.	استنى.
لم تتم الموافقة + السبب	خالف القواعد.	عدّل المنشور وصلّحه — هيتراجع تاني. أو امسحه.

محتاج	اضغط
دكتور أطفال	صحة وطب ← الدكاترة ← أطفال
دكتور أسنان	صحة وطب ← الدكاترة ← أسنان
مدرس رياضيات لثانوي	تعليم وتدريب ← مدرسين ← رياضيات ← ثانوي
مدرس إنجليزي لطفل صغير	تعليم وتدريب ← مدرسين ← إنجليزي ← حضانة
سنتر لغات أو قرآن أو أنشطة أطفال	تعليم وتدريب ← سناتر ومراكز تعليمية، وبعدين اختار

الفلتر	بيعمل إيه
فاتح دلوقتي	الأماكن الفاتحة دلوقتي بس. بيمشي على مواعيد المكان والمواعيد الخاصة والأيام اللي بتعدّي نص الليل.
متاح النهارده	أقرب ميعاد النهارده (بتوقيت القاهرة)، أو الدور فاتح النهارده.
طريقة الحجز	أي، بالدور أو مواعيد محددة.
السعر (ج.م)	من ولحد.
المنطقة	١٠ كم، ٢٥ كم (الأساسي) أو ٥٠ كم حوالين مكانك.
الترتيب	الأقرب، أقرب ميعاد، الأرخص أو التقييم.